Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Angel Shrewsbury

Ashland,KY

Summary

Accomplished Mortgage Loan Officer with a proven track record at Members Choice Credit Union, enhancing client retention through exceptional service and expertise in residential mortgage lending regulations. Skilled in loan origination and negotiation, I've developed strong partnerships, driving success with a goal-oriented approach and a licensed mortgage loan originator certification.

Members Choice only offered conventional mortgages but look forward to learning about processing VA, USDA and FHA mortgages.

Overview

20
20
years of professional experience

Work History

Mortgage Loan Officer

Members Choice Credit Union
01.2021 - Current
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-qualification to closing.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
  • Checked loan documents for accuracy prior to closing.
  • Worked with underwriters to fix application problems and resolve issues.
  • Monitored pipelines to track and log status of loans.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.

Loan Officer

Members Choice Credit Union
06.2012 - 01.2021
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.

Teller

Members Choice Credit Union
08.2008 - 01.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Teller/Loan Clerk

First & Peoples Bank And Trust Company
01.2004 - 08.2008
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Demonstrated attention to detail by accurately entering borrower information into the database, minimizing data entry errors.
  • Improved loan processing efficiency by meticulously reviewing and verifying loan documentation.

Education

Ashland Community And Technical College

High School Diploma -

Boyd County High School
06.1996

Skills

  • Goal-Oriented
  • Loan Origination
  • Residential mortgage lending regulations
  • Licensed Mortgage Loan Originator

Additional Information

Thank you for taking my resume into consideration. I am not afraid of hard work and learning as much as I can to truly be an asset to your company.

Timeline

Mortgage Loan Officer

Members Choice Credit Union
01.2021 - Current

Loan Officer

Members Choice Credit Union
06.2012 - 01.2021

Teller

Members Choice Credit Union
08.2008 - 01.2012

Teller/Loan Clerk

First & Peoples Bank And Trust Company
01.2004 - 08.2008

Ashland Community And Technical College

High School Diploma -

Boyd County High School

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Angel Shrewsbury