Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Goals for Angel
References
Timeline
Generic

Angel Sierra

Newark,NJ

Summary

Energetically driving customer satisfaction and team efficiency, I leveraged my role at Garden State Diner to enhance service delivery and operational excellence. Skilled in POS system operations and relationship management, I consistently improved guest engagement through exceptional service, contributing to a noticeable increase in repeat business. My adeptness in multitasking and fostering positive customer interactions underpins my proven track record in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/Cashier

Garden State Diner
Newark, NJ
07.2023 - 11.2024
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Sales Associate

Home Depot
Union , NJ
02.2023 - 10.2023
  • Attended weekly team meetings to review performance goals and objectives.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained records related to sales for store management.
  • Developed trusting relationships with customers by making personal connections.
  • Handled returns and exchanges according to company policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered store and merchandise questions and led customers to wanted items.

CSR, Trainer

Planet Fitness
Newark , NJ
10.2022 - 10.2023
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Generated reports on customer inquiries and complaints for management review.
  • Performed account maintenance activities such as updating client information in databases.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Participated in team meetings or training sessions when necessary.

Superintendent

Corsa Management
North Plainfield, NJ
07.2023 - 08.2023
  • Evaluated plans and inspected ongoing construction to keep work in line with project goals.
  • Ensured that all equipment is properly maintained and serviced in accordance with manufacturer's guidelines.
  • Coordinated installation activities for projects to promote smooth workflow and achieve quality standards.

Education

Certificate - Electrical

Lincoln Tech
Union, NJ
07-2023

High School Diploma -

Weequahic High School
Newark, NJ
06-2022

Skills

  • Order delivery practices
  • Team member support
  • Daily specials memorization
  • Table resetting
  • Food inspection
  • Hostess support
  • Cleanliness standards
  • Team collaboration
  • Order accuracy
  • Task prioritization
  • Multitasking and organization
  • Cash handling
  • Table bussing
  • Price memorization
  • Point-of-sale system
  • Strong work ethic
  • Server training
  • Upselling techniques
  • Specials promotion
  • Check payment processing
  • Relationship management
  • Customer service
  • Shift management
  • Calm demeanor
  • Food sales and promotion
  • Exceptional customer service
  • Guest engagement
  • Beverage preparation
  • Positive guest interactions
  • Menu item recommendation
  • Point of sale (POS) system operations
  • Performance improvement

Affiliations

  • Guitar Skill Development
  • Baseball Participant, Team Player and Competitor
  • Gaming
  • Travel

Accomplishments

  • Electrician Certification, Obtained at Age 18
  • Jobs for America's Graduates (JAG) Program, Graduated at the top of my class

Certification

  • Occupational Safety and Health Administration (OSHA) Certification

Goals for Angel

  • Intending to pursue more certifications and complete a tour of military service

References

References available upon request.

Timeline

Server/Cashier

Garden State Diner
07.2023 - 11.2024

Superintendent

Corsa Management
07.2023 - 08.2023

Sales Associate

Home Depot
02.2023 - 10.2023

CSR, Trainer

Planet Fitness
10.2022 - 10.2023

Certificate - Electrical

Lincoln Tech

High School Diploma -

Weequahic High School

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Angel Sierra