Angel Steen
Cleveland
Summary
Dynamic Account Manager with a proven track record at Auto Simple, excelling in client retention and satisfaction. Skilled in revenue enhancement and conflict resolution, I successfully negotiated payment plans, reducing outstanding balances significantly. My strong organizational skills and ability to build relationships have consistently driven results in high-pressure environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Auto Simple
Cleveland
09.2024 - Current
- Managed client relationships, ensuring satisfaction and retention across multiple accounts.
- Designed tailored solutions to address diverse customer needs, enhancing overall satisfaction.
- Trained new team members on best practices in account management processes.
- Oversaw account management activities, consistently meeting deadlines and ensuring client satisfaction.
- Resolved customer complaints promptly to maintain strong relationships.
- Acted as primary contact for client concerns, providing timely support and guidance.
- Maintained accurate records of customer interactions within CRM system to ensure compliance.
- Negotiated payment plans with clients in arrears, reducing losses through effective restructuring.
Owner
Steen's Property Management and Handyman Services
Tupelo
10.2010 - 08.2024
- Oversaw daily operations and administration of multiple properties to ensure efficient management.
- Trained and supervised skilled tradespeople and contractors for optimal performance.
- Coordinated maintenance schedules for residential and commercial properties to enhance service delivery.
- Ensured compliance with local, state, and federal regulations across all projects.
- Cultivated vendor relationships for effective sourcing of materials and supplies.
- Developed marketing strategies to attract new tenants and retain existing ones.
- Negotiated lease agreements to secure favorable terms for property management activities.
- Implemented cost-cutting measures to reduce overhead while maintaining quality standards.
Residential Property Manager
Gloster Condominiums
Tupelo
02.2021 - 08.2024
- Established competitive rental rates by area to maximize occupancy rates.
- Attracted tenants through targeted advertising, significantly enhancing property visibility.
- Managed staffing schedules and assignments to ensure optimal operational efficiency.
- Scheduled vendor appointments and oversaw projects, ensuring completion met quality standards.
- Prepared leases, collected rents, and secured deposits in a timely manner.
- Processed evictions, judgments, and garnishments per legal guidelines.
- Maintained cleanliness of common areas to uphold property appeal.
- Notified board members of upcoming meetings to facilitate effective communication.
District Manager
Approved Cash Advance
Tupelo
01.2019 - 02.2021
- Directed district operations for multiple cash advance sites, focusing on compliance and efficiency.
- Managed staff recruitment, training, and performance evaluations.
- Ensured compliance with financial regulations and company policies.
- Oversaw daily cash management and transaction processing procedures.
- Implemented strategic initiatives to enhance customer service standards.
- Coordinated marketing efforts to promote financial products and services.
- Analyzed market trends to identify growth opportunities within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Multi-Location Office Manager
Russell Orthodontics
Tupelo
11.2014 - 01.2019
- Managed accounts payable, accounts receivable, payroll, and profit and loss activities.
- Supervised collections, banking operations, and cash handling to ensure accurate financial records.
- Oversaw staff and processes across multiple locations for compliance with operational standards.
- Coordinated sales operations, scheduling, and insurance filings to support business continuity.
District Manager
Money Now, Inc.
Tupelo
12.2012 - 11.2014
- Supervised operations across multiple locations to ensure consistency and quality standards.
- Managed budgeting, marketing, and revenue growth tracking to drive financial performance
- Executed record keeping, problem solving, and customer service to enhance operational efficiency
- Oversaw human resources responsibilities to align staffing with organizational needs.
- Reviewed office manager effectiveness to ensure alignment with company goals.
- Created employee schedules based on operational needs.
- Oversaw daily operations across multiple locations to ensure compliance and efficiency.
- Implemented training programs for staff to enhance customer service skills.
- Managed budgets and forecasts to align with corporate financial goals.
- Developed strategies to improve operational processes and reduce costs.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Identified and developed top talent to promote performance-oriented culture.
- Organized promotional events in order to drive sales volume in the district's stores.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Branch Manager
Approved Cash Advance, Inc.
Slidell
11.2010 - 10.2012
- Managed daily operations of cash advance branch, maintaining adherence to regulatory standards.
- Directed sales collections and revenue growth initiatives, ensuring secure cash handling procedures.
- Supervised office staff, optimizing employee schedules to enhance branch performance.
- Trained and mentored staff on customer service protocols and transaction processes.
- Resolved escalated customer complaints promptly to uphold positive client relationships.
- Implemented targeted marketing initiatives to effectively promote services and attract new clients.
- Performed regular audits of financial records, ensuring accuracy and compliance.
- Ensured compliance with state and federal lending regulations through diligent oversight.
Education
AS - Criminal Justice
Itawamba Community College
Tupelo, MS05-2006
Skills
- Operational management
- Property management
- Account management
- Compliance oversight
- Eviction law expertise
- Sales optimization
- Revenue management
- Budgeting
- Financial analysis
- Networking
- Growth planning
- Vendor relations
- Project coordination
- Scheduling and planning
- Work process enhancement
- Team leadership
- Decision-making
- Organizational skills
- Communication skills
- Dispute resolution
- Time prioritization
- Multi-tasking
References
Available upon request
Expertise
Managerial skills: human resources, accounts receivable, and accounts payable, Payroll and profits/loss, New customer/patient processing & insurance processing, Budgets, growth strategies, and revenue boosting, Weekly scheduling and appointment scheduling, Tax preparation and loan qualification processing, Results-driven achiever, Exemplary planning/organizational skills, Highly analytical thinker, Goal-driven leader, Excellent verbal/written communication skills, Excellent time management skills, Meticulous in attention to detail, Superior in database management, Expert computer skills, Able to adapt to varying work environments, Innovative problem-solver, Ability to make quick and accurate decisions, Needs little to no supervision, Proven relationship-builder, Proficient in multi-tasking, Self-starter with positive attitude, Cultural sensitivity and an ability to build rapport with a diverse workforce, Demonstrated talent for improving/streamlining complex work processes
Certification
State of Florida CAM62127
Timeline
Account Manager
Auto Simple
09.2024 - Current
Residential Property Manager
Gloster Condominiums
02.2021 - 08.2024
District Manager
Approved Cash Advance
01.2019 - 02.2021
Multi-Location Office Manager
Russell Orthodontics
11.2014 - 01.2019
District Manager
Money Now, Inc.
12.2012 - 11.2014
Branch Manager
Approved Cash Advance, Inc.
11.2010 - 10.2012
Owner
Steen's Property Management and Handyman Services
10.2010 - 08.2024
AS - Criminal Justice
Itawamba Community College