Angel Taveras
1285 Nepperhan Avenue Apt 3, Yonkers
Summary
Customer-focused professional with experience in sales, member services, and operations. Proven track record in delivering excellent service, resolving issues, and promoting membership benefits. Adapt at cross-selling, leading teams, and maintaining accurate operational procedures. Bilingual in English and Spanish with strong ability to engage diverse clients. Seeking to leverage my skills in customer service and sales in a Member Services role at AAA Northeastern.
Overview
5
5
years of professional experience
Work History
Shift Leader / Key Holder / Training Manager
Once Upon A Child
01.2022 - Current
- Lead and manage daily store operations, ensuring a positive customer experience and smooth workflow
- Hold responsibility for opening and closing the store, managing cash, and overseeing team performance during shift
- Train and mentor new employees, fostering a collaborative and customer-first culture
- Handle customer inquiries, troubleshoot issues, and resolve complaints efficiently to ensure satisfaction
- Consistently achieve sales targets by promoting store products and services, including membership benefits and cross-selling items
- Manage inventory by tracking and replenishing supplies and communicating needs with management
Part-Time Sales Associate
Lenny Beauty Supply
09.2019 - 06.2022
- Assisted in the day-to-day operations of a family-run beauty supply store while attending high school
- Provided customer service by advising customers on products and handling purchases
- Helped manage inventory, stock shelves, and process shipments to keep the store running efficiently
- Learned the fundamentals of small business operations and retail management
Education
Accounting -
Westchester Community College
Valhalla, NYHigh School Diploma - Biochemistry
Saunders Trades And Technical High School
183 Palmer Rd, Yonkers06.2022
Skills
- Problem Solving & Conflict Resolution
- Bilingual: English and Spanish
- Cross-selling & Membership Promotion
- Effective Communication
- Organizational Skills
- Leadership & Team Management
- Customer Service & Sales
Timeline
Shift Leader / Key Holder / Training Manager
Once Upon A Child
01.2022 - Current
Part-Time Sales Associate
Lenny Beauty Supply
09.2019 - 06.2022
Accounting -
Westchester Community College
High School Diploma - Biochemistry
Saunders Trades And Technical High School
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