Carlos Alexis Valenzuela

Los Angeles,CA

Summary

Enthusiastic and personable professional with extensive experience in customer service roles, including as a cashier/cook, security guard, and bellman. Known for being a flexible team player who excels in high-pressure situations, de-escalates conflict, and creates a welcoming environment. Strong communication skills and a quick learner with a knack for building rapport and delivering excellent service. Currently pursuing a degree in Criminology with a focus on problem-solving and conflict resolution.

Overview

years of professional experience

Work History

Key Holder / Shift Leader

Jersey Mikes

Marina Del Rey, CA

02.2025 - Current

Supervised daily operations, ensuring adherence to company policies and procedures.
Trained and mentored new staff on customer service best practices and operational standards.
Managed cash handling processes, maintaining accuracy during transactions and cash reconciliation.
Implemented inventory control measures, reducing waste and optimizing stock levels.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.

Bellman & Guest Runner

Towne Park

03.2024 - 07.2025

Greet hotel guests upon arrival and assist with luggage, ensuring a smooth and welcoming check-in process.
Provide outstanding customer service by addressing guest inquiries and fulfilling special requests.
Collaborate with hotel staff to ensure a seamless experience for guests, from transportation needs to special accommodations.
Manage guest deliveries, ensuring timeliness and accuracy while maintaining the highest standards of professionalism.
Actively assist in maintaining cleanliness and organization of the hotel lobby area.

Security Guard

Precinct Downtown LA Bar

02.2022 - 09.2024

Provided security services at a high-traffic downtown bar, ensuring the safety and comfort of all patrons.
Managed crowd control and dealt effectively with unruly or intoxicated individuals, using de-escalation techniques to maintain a safe environment.
Worked closely with bar staff and patrons to resolve conflicts quickly, ensuring minimal disruption to business operations.
Monitored surveillance equipment and performed routine security checks to prevent and address potential incidents.

Cashier & Cook

Monster Burger

01.2022 - 12.2023

Delivered exceptional customer service in a fast-paced restaurant environment, assisting customers with orders and inquiries.
Processed cash and card payments accurately, handling up to $X per shift with attention to detail and speed.
Prepared and cooked food according to safety and quality standards, ensuring consistency and customer satisfaction.
Maintained a clean and organized workspace, adhering to health and safety regulations.
Worked efficiently with team members to meet customer demand during peak hours while maintaining high service standards.

Education

Criminology

California State University, Fullerton (CSUF)

06.2027

High Honor Roll Graduate - undefined

John C. Fremont High School

01.2023

Skills

Strong verbal communication and interpersonal skills
Ability to remain calm and professional in high-stress situations
Conflict resolution and de-escalation techniques
Fast and accurate with handling cash and transactions

Flexible team player with a strong work ethic
Customer-focused and adept at building rapport with clients
Time management and multitasking in fast-paced environments
Active listening and problem-solving abilities

Timeline