Nic Silva
Huntington Beach,CA
Summary
I'm a strong leading individual always striving to do the best at wherever I am placed. I have a goal driven personality that not only helps me , but the team around. My social skills have always provided a safe space and approachable atmosphere to those around me. I operate well under high pressure situations with a plan and time management. Let's get goals achieved!
Overview
9
9
years of professional experience
Work History
Shift Manager/Key Holder
Philz Coffee
05.2021 - 08.2024
- Checked building regularly to confirm maintenance and cleaning met code and regulations.
- Advised new/current employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Was in Emerging Leadership Program
- Impacted leading the to Philz in the whole company
Administrative Assistant
Speridian Technologies LLC
11.2019 - 03.2020
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service
- Coordinated meetings with other department managers and served as main liaison between department heads and executives
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Was part of marketing and outreach department for corporate events.
Paralegal
Montero Law Firm
07.2018 - 10.2019
- Accurately entered client data into a company-based software program
- Mitigated project gaps by training staff on legal best practices and protocols
- Supported leadership by examining deeds of trust to determine grantor, grantee, trustee and loan amounts
Behavioral Therapist
Behavioral Health Works Inc.
03.2018 - 01.2019
- Conducted comprehensive initial in-home psychosocial assessments prior to first wraparound meetings
- Guided clients in understanding illnesses and treatment plans
- Documented all patient information including service plans, treatment reports and progress notes
- Held office hours to support clients in mastering material
- Diagnosed mental health and emotional disorders
- Worked with young adults and adolescents [4-17].
HR & Guest Services Supervisor
Toys R Us & Babies R Us
06.2015 - 02.2018
- Ranked in top [5]% for customer satisfaction among [30] competing [HR and Front End Supervisors in the district]
- Advised managers on organizational policy matters and recommend needed changes and regarded opinions other employees had
- Reviewed work orders and communicated with prior shift to assess work needs for the day
- Generated reports and [ADP, MS office, Workday] spreadsheets detailing income, labor hours and expenses
- In charge of cash office; counting drawers each morning and supervising cash revenue of each department
- Directed a team of [15, front end] skilled workers to ensure quality, compliance and safety
- Handled end-processing of customer orders including hand loading trucks and removing shipping totes from conveyor system.
Education
Bachelor of Science - Cognitive Psychology
California State University - Fullerton
Fullerton, CA05.2019
Skills
- Interpersonal skills
- Strong Verbal/Written Communication
- Highly Organized
- Microsoft Office
- Always punctual and clean time record
- Strategic Project Planning
- Customer/Client Service Plan Comprehension
- Individual/Group Leadership
- Relationship Building
- Tech Savvy
- Spanish and basic ASL
- Presenting
Timeline
Shift Manager/Key Holder
Philz Coffee
05.2021 - 08.2024
Administrative Assistant
Speridian Technologies LLC
11.2019 - 03.2020
Paralegal
Montero Law Firm
07.2018 - 10.2019
Behavioral Therapist
Behavioral Health Works Inc.
03.2018 - 01.2019
HR & Guest Services Supervisor
Toys R Us & Babies R Us
06.2015 - 02.2018
Bachelor of Science - Cognitive Psychology
California State University - Fullerton
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