Summary
Overview
Work History
Education
Skills
Accomplishments
#2 Travel Agent Trainnee
Certification
Work Availability
Timeline
Angel  Taylor

Angel Taylor

Experienced Travel Reservation Representative With A Strong Background In Providing Exceptional Customer Service And Travel Booking Assistance In Remote Settings. Skilled In Problem-solving, Time Management, And Communication, With Proficiency In Various Digital Tools And CRM Platforms. Adept At Managing Multiple Tasks Independently And Ensuring Customer Satisfaction, Consistently Meeting Deadlines And Performance Goals.
Tuscaloosa,AL

Summary

Experienced Travel Reservation Specialist with 2 years of expertise in domestic and international travel planning. Skilled in managing high-end travel bookings, including flights, accommodations, and itinerary customization, while delivering exceptional customer service in remote settings. Adept at utilizing CRM systems, reservation platforms, and collaboration tools to provide seamless travel solutions. Proven ability to handle high-demand callers, resolve complex inquiries, and maintain customer satisfaction. Proficient in travel policies, industry standards, and optimizing processes for efficiency and accuracy.

Overview

3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certificate

Work History

Travel Agent Trainee

Remote | Digital Solutions Inc. | March 2020 - May
Tuscaloosa, Alabama
12.2019 - 04.2023
  • Completed comprehensive training program in domestic and international travel booking, mastering reservation systems and itinerary planning.
  • Managed approximately 25+ daily mock bookings during training, maintaining 98% accuracy rate.
  • Exceeded performance benchmarks by completing tasks 20% faster than program standards.
  • Earned recognition for attention to detail and initiative, contributing to a 15% improvement in training team efficiency through process optimization.

Travel Reservation Representative

Travel Reservation Representative
Tuscaloosa, Alabama
01.2020 - 08.2022
  • Manage an average of 50-70 travel bookings per day, including flight reservations, hotel accommodations, and special requests, ensuring 100% accuracy.
  • Provide timely and effective customer support for reservation inquiries, changes, and cancellations, achieving a 98% customer satisfaction rate.
  • Troubleshoot technical issues with booking platforms and collaborate with IT support, reducing system downtime by 15%.
  • Coordinate with clients to customize travel plans, improving overall client retention by 20%.
  • Consistently meet performance targets for response time, booking accuracy, and customer satisfaction, working independently in a fully remote capacity.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.

Education

Some College (No Degree) - Bachelor's Degree

Strayer University, Washington, DC
06.2020 - 04.2025

High School Diploma -

Paul W Bryant High School, Cottondale, AL
01.2016 - 06.2020
  • Honor Roll 2nd Semester 2020
  • 3.7 GPA

Skills

Accomplishments

  • Achieved 97% through effectively helping with Customer satisfaction focus with conflict resolution
  • Supervised
  • Supervised team of 19 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

#2 Travel Agent Trainnee

Completed comprehensive training in domestic and international travel booking, gaining expertise in reservation systems, itinerary planning, and customer service. Quickly adapted to industry standards, consistently exceeding performance goals and earning recognition for attention to detail and initiative.

Certification

[Area of certification] Training - [Timeframe]

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Strayer University - Some College (No Degree), Bachelor's Degree
06.2020 - 04.2025
Travel Reservation Representative - Travel Reservation Representative
01.2020 - 08.2022
Travel Agent Trainee - Remote | Digital Solutions Inc. | March 2020 - May
12.2019 - 04.2023
Paul W Bryant High School - High School Diploma,
01.2016 - 06.2020

[Area of certification] Training - [Timeframe]

Angel TaylorExperienced Travel Reservation Representative With A Strong Background In Providing Exceptional Customer Service And Travel Booking Assistance In Remote Settings. Skilled In Problem-solving, Time Management, And Communication, With Proficiency In Various Digital Tools And CRM Platforms. Adept At Managing Multiple Tasks Independently And Ensuring Customer Satisfaction, Consistently Meeting Deadlines And Performance Goals.