Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Angel Tejeda

Haines City,FL

Summary

Dedicated T&S Agent with expertise in moderation, investigations, reconciliations, and quality assurance. Proven track record of enhancing team performance through critical thinking and effective problem-solving skills. Aiming to contribute to a dynamic team focused on improving operational outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Trust & Safety, Vendor Services Specialist

Instacart
Remote, FL
10.2024 - Current
  • Conducts a quality assurance review of vendor receipt reconciliation to determine its adherence to expected standards.
  • Gathers, organizes, and reviews data to identify performance trends and make recommendations for process improvement regarding vendor operations.
  • Completes live transaction reviews with a detail-oriented approach, determining undercharges and overcharges, and issuing refunds if necessary.
  • Performs quality assurance on investigative efforts regarding fraudulent activities using ID sessions, leading to guidance refinement, aligned performance, and product analytics.
  • Performs weekly quality assurance on SVS's internal team, ensuring team standards, and quality expectations.
  • Runs SQL queries, communicates SLA reports, and manages site capacity and performance.
  • Imports data using Google Colab by running SQL queries.
  • Trains specialists on Shrink Proxy investigative workflow, leading to an increase in Shrink Proxy SMEs.
  • Meets with vendor managers to ensure alignment and provide inquiry feedback regarding QA and Shrink Proxy.
  • Creates training guides, investigative workflow processes, and helps build policy for internal training purposes and alignment.

Trust and Safety, Senior Moderator

Activus Connect
Remote, FL
09.2022 - 10.2023
  • Moderated chat rooms, forums, online user-posted content for major gaming company (Epic Games).
  • Led deck team in charge of policy inquiries and clarifications.
  • Kept chat rooms and forums free of any glitches, bugs, or inappropriate content.
  • Recognized by QA for accurately identifying bugs, glitches, and exploits to ensure positive gaming user experience.
  • Moderated content posted by users to ensure they adhere to community guidelines.
  • Identified and escalated potential safety or security risks to appropriate teams.
  • Trained and mentored new content moderators on best practices and company policies.
  • Influenced policy updates by providing feedback on moderation processes and tools.
  • Operated within a high degree of confidentiality.
  • Recognized as a top performer on the top moderation team globally.
  • Moderated 19,338 pieces of content within a 3 month span with 99% accuracy.
  • Policy SME
  • Escalated highly sensitive content such as CSAM, violent extremism, and more.

Grading, Data Entry Assistant, and Receptionist

Kumon Learning Center
Milford, CT
01.2022 - 05.2022
  • Graded student work in real time quickly and efficiently.
  • Entered student data into computer using Google Docs.
  • Greeted parents and students as soon as they arrived and connected them with the appropriate party.
  • Answered the phone in a timely manner and directed calls to the correct offices.

Self Employed Content Creator

YouTube
Remote
10.2019 - 08.2021
  • Wrote scripts and edited content, deciding whether a piece is ready for publication.
  • Edited footage to create videos for multiple multimedia platforms.
  • Managed social media outlets in connection to my channel
  • Monetized content and received revenue earnings through AdSense..
  • Created thumbnails using Photoshop to improve traffic rate.
  • Achieved 16,000 subscribers and over 1,000,000 views.
  • Hosted St. Jude Children's Research Hospital fundraiser, raising money to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment.

Education

Bachelor of Computer Science - Network Communication And Management Major

DeVry University
04-2025

Skills

  • Quality Assurance
  • Moderation
  • Investigations
  • Data Analysis
  • Adobe Photoshop
  • Jira
  • Google Suite
  • Amazon Workspaces
  • YouTube SEO
  • File Sharing
  • Microsoft Office
  • Vegas Pro

Certification

  • IAP Career College — Bookkeeper
  • DeVry University — Global Awareness Badge DEI
  • LinkedIn — QuickBooks Payroll Essential Training
  • LinkedIn — QuickBooks Online Essential Training

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Trust & Safety, Vendor Services Specialist

Instacart
10.2024 - Current

Trust and Safety, Senior Moderator

Activus Connect
09.2022 - 10.2023

Grading, Data Entry Assistant, and Receptionist

Kumon Learning Center
01.2022 - 05.2022

Self Employed Content Creator

YouTube
10.2019 - 08.2021

Bachelor of Computer Science - Network Communication And Management Major

DeVry University

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Angel Tejeda