Gabrielle Dasko
Goodyear,AZ
Summary
Detail-oriented team player with strong organizational skills. Willingness to take on added responsibilities to meet line of business goals. Ability to handle multiple tasks simultaneously with a high degree of accuracy. Adept in active listening, interpersonal skills, and excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Trust and Safety Specialist
Uber Technologies, Inc.
07.2023 - Current
- Managed a high volume, live queue of sensitive incidents and accidents that are often urgent or critical in nature and may involve explicit photos and/or verbal statements.
- Conducted thorough phone interviews with reporting parties utilizing empathy to gather all pertinent information.
- Documented statements from witnesses efficiently through phone conversation.
- Utilized applicable knowledge base and additional resources to ensure safety incidents and accidents are organized/ documented meticulously for Trust & Safety Investigators.
- Utilized critical thinking, emotional intelligence, and innovative problem-solving abilities to address delicate situations and serious safety concerns.
- Participated in organized committees and volunteer activities, demonstrating an ability to work collaboratively and effectively.
- Maintained 100% quality score for 29 weeks and counting.
- Experience and understanding of internal systems such as BlissNxt, Investigations Workbench, Salesforce, Safety Lens, Chronicle, and WOK.
Anti-Money Laundering Analyst
AML Right Source
08.2022 - 02.2023
- Performed transaction monitoring of assigned accounts to assess potential suspicious or unusual financial activity to ensure compliance with regulatory and operational policies.
- Identified data anomalies and red flags for money laundering, terrorist financing, fraud, and sanctions violations.
- Created written reports of recommendations and conclusions for second level review by AMLRS and client-led quality control teams.
- Extensive knowledge of all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i. e. Bank Secrecy Act, USA PATRIOT Act, etc. ), as well as adhering to company policies and procedures and client requirements.
- Exceeded production and quality standards for completing assignments.
Hotline Caseworker
Arapahoe County Government
06.2020 - 04.2022
- Provided support, crisis counseling, and intervention services in emergency situations while remaining objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by utilizing expanded screening questioning along with providing community resources, connecting families with appropriate services.
- Worked effectively in fast-paced environments.
- Received all intake referrals to Department for child abuse/neglect, adult abuse/neglect/exploitation, youth services, and any related crisis.
- Answered incoming urgent and crisis calls to gather all necessary information to make initial assessment of case, identify/ assess level off severity and any safety issues present, and identify any further information that is needed to arrive at case disposition.
- Attended RED Teams to determine case disposition.
- Processed police and school reports received.
- Conducted comprehensive record checks on all reports received and maintained a high level of confidentiality.
- Demonstrated extensive computer capabilities with knowledge of state and country systems including Trails, CBMS, and Colorado Courts.
Education
Bachelor of Science - Psychology/ Criminology
Colorado State University- Pueblo
Pueblo, Colorado12.2020
Associate of Arts - Psychology
Trinidad State Junior College
Trinidad, Colorado05.2017
High School Diploma -
Primero Junior-Senior High School
Weston, Colorado05.2016
Skills
- Organizational Skills
- Patience
- Computer Skills, MS Office
- Detail-Oriented
- Time Management
- Quality Assurance
- Flexible and Adaptable
- Information Gathering, Documentation
- Crisis Situations Active Listening, De-Escalation Techniques
- Integrity
- Problem-Solving Abilities
Accomplishments
- Recognition From Leadership in February for 0 skips
- November #DoTheRightThing Winner
- Golden Mic Winner week of 1/29 & 2/5
- December Skip Rate Winner
- February Skip Rate & #DoTheRightThing Winner
- March #DoTheRightThing Winner
- Part of the team that handled the launch of autonomous vehicle support at Uber
Timeline
Trust and Safety Specialist
Uber Technologies, Inc.
07.2023 - Current
Anti-Money Laundering Analyst
AML Right Source
08.2022 - 02.2023
Hotline Caseworker
Arapahoe County Government
06.2020 - 04.2022
Bachelor of Science - Psychology/ Criminology
Colorado State University- Pueblo
Associate of Arts - Psychology
Trinidad State Junior College
High School Diploma -
Primero Junior-Senior High School
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