ANGEL TELLES
Ambcare
ALBUQUERQUE,UNITED STATES
27
years of professional experience
Clinical Team Assistant supporting Medicare recertification workflows, admission paperwork, and discharge document distribution for clinical teams. Coordinates IDT meeting agendas, uploads admission consents, updates records for state healthcare compliance, and routes high-volume calls with timely follow-up. Also resolves bill holds on the non-clinical side to keep patient-facing operations moving.
Work History
Clinical Team Assistant
3 Years 7 Months- Prepared 1 Medicare recertification agendas weekly for IDT meetings, supporting coordinated planning with clinical staff.
- Reviewed and uploaded admission consents across the full census, keeping intake records complete and organized.
- Created paper consent packets for admitting RNs and supported smoother handoff of intake materials.
- Distributed admission and discharge documents to staff, doctors, and pharmacy partners to keep workflows moving.
- Resolved non-clinical bill holds and routed high-volume calls promptly, supporting day-to-day office operations.
- Managed incoming calls efficiently and directed them to the right team members without delay.
Office Manager
1 Year 8 Months- Managed 3 weekly onboarding sessions for new hires and organized training materials.
- Resolved roofing insurance claims with adjusters and supported documentation throughout the filing process.
- Scheduled roof installs with owners and coordinated timelines across active projects.
- Filed county permits and distributed paperwork for new roof installations.
- Coordinated accounts payable, receivable, and collections to keep billing workflows organized.
- Managed office operations and provided reliable administrative support across daily front-office needs.
Body Shop Office Manager
7 Years 1 Month- Scheduled repair estimates and coordinated appointments to keep the shop calendar organized.
- Supported the owner on project coordination across office initiatives and special assignments.
- Used Microsoft Office proficiency to track incoming revenue and keep records current.
Customer Service Manager
6 Years 1 Month- Resolved customer concerns professionally while maintaining a calm and courteous service experience.
- Coordinated daily front-end operations to keep service flowing during peak store traffic.
- Trained new associates on customer service procedures, register basics, and store policies.
- Monitored service quality and addressed recurring issues before they affected customer experience.
Customer Service Representative
1 Year 5 Months- Answered customer questions about billing, service plans, and account status with clear, professional communication.
- Documented service requests and follow-up actions accurately to support timely case handling.
- Supported account updates and order processing while maintaining organized customer records.
- Coordinated follow-up on unresolved service issues with internal teams to maintain customer communication.
Education
GED
Skills
Microsoft Office proficiency
Project coordination
Process improvement
Meeting coordination
Medical documentation
Consent processing
Patient scheduling
Medicare recertification
Insurance claims processing
Accounts payable
Accounts receivable
Compliance tracking
Team collaboration
Timeline
Clinical Team Assistant
Ambcare
2022.08 - 2026.03Read More
Office Manager
Superior Roofing of New Mexico
2020.10 - 2022.06Read More
Body Shop Office Manager
CT Paint & Body
2013.08 - 2020.09Read More
Customer Service Manager
Smiths Food & Drug
2007.04 - 2013.05Read More
Customer Service Representative
Sprint PCS, Mobile telephone company
1999.08 - 2001.01Read More
CNM KW Building, Main Campus
GED
Read More