Angel Tercero
Canoga Park,CA
Summary
Diligent and hardworking professional dedicated to giving optimal animal care and support. Builds positive relationships with owners and trust with animals. Knowledgeable about grooming, exercise and basic care. I am also Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
Work History
Kennel Technician
Pampered Pet Hotel & Spa
Woodland Hills, CA
03.2024 - Current
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Maintained records of animal feedings, treatments and other updates.
- Ensured cleanliness of kennels through regular sanitizing and disinfecting protocols.
- Conducted behavior assessments on new arrivals to determine appropriate housing needs.
- Provided humane treatment of all animals at all times.
- Exercised dogs regularly according to individual needs.
- Conducted tours of the facility for prospective adopters.
Kennel Attendant
PetSmart Charities
Northridge, CA
07.2023 - 04.2024
- Cleaned and sanitized kennels, cages, runs, and play yards.
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Monitored health of animals on a daily basis and reported any changes or concerns to supervisor.
- Provided tender loving care to all animals in the facility.
Sales Associate
PetSmart
Northridge, CA
04.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
Education
High School Diploma -
Santa Monica College
Santa Monica, CASkills
- Time management abilities
- Problem-Solving
- Professionalism
- Organizational Skills
- Payment Processing
- Hospitality and accommodation
- Customer Service
- Calm Demeanor
- Multi-tasking strength
Timeline
Kennel Technician
Pampered Pet Hotel & Spa
03.2024 - Current
Kennel Attendant
PetSmart Charities
07.2023 - 04.2024
Sales Associate
PetSmart
04.2023 - 03.2024
High School Diploma -
Santa Monica College
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