Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Nguyen

Canoga Park,CA

Summary

Reliable Leader with 7 years in food service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

12
12
years of professional experience

Work History

SHIFT LEADER, BARISTA

Boba Guys
09.2021 - Current
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Accurately completed end-of-day financial tasks worth over $1500 of cash and card transactions daily.

BARISTA, ASSISTANT MANAGER

Square Bar Cafe
09.2020 - 06.2021
  • Collaborated with store manager to direct and delegate work assignments and verify execution of plans and strategies across store.
  • Promoted a cleaning and sanitation regime for employees to follow.
  • Handled worker retention by listening to employee criticism, rewarding those who performed above and beyond monthly, and mediating any misunderstandings.
  • Recorded the store's inventory twice a week and ordered more supplies and resource from a supplier.
  • Prepared large batches of tea and toppings for the store.
  • Worked off-the-clock to ensure the store is always stocked and money change is always supplied.

CASHIER AND BARISTA

Bon Bon Tea House
05.2019 - 08.2019
  • Greeted all customers and provided prompt and friendly service.
  • Handled long lines of customers in a well-paced manner, which allowed fellow baristas to prepared drinks without feeling overwhelmed.
  • Learned new recipes and abled to calculate certain formulaic nuances.
  • Cleaned and restocked work and dining areas, emptying trash, and sanitizing equipment and utensils.

SERVER

Poke Tiki
02.2017 - 04.2017
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
  • Used POS system to accurately input orders and process payments.
  • Uphold high sanitation and safety standards while delivering and serving food.
  • Handled lunch and dinner rushes with quality service and well-paced speed.

BARISTA

Boba My Tea
06.2013 - 07.2014
  • Learned recipes and prepared drinks and other specialties.
  • Provided new drinks and menu ideas.
  • Helped with customers' questions with gratitude and quality service.
  • Maintained clean and sanitized workstation and complied with health and safety guidelines.

Education

BACHELOR OF ARTS - GRAPHIC DESIGN

California State University, Northridge
Northridge, CA
05.2020

Skills

  • Inventory management
  • Coffee and tea expertise
  • Safe food handling
  • Espresso machine operations
  • Clean and sanitize
  • Customer relations
  • Teamwork
  • Multitasking
  • Shift paperwork completion
  • Staff education and training
  • Positive attitude

Timeline

SHIFT LEADER, BARISTA

Boba Guys
09.2021 - Current

BARISTA, ASSISTANT MANAGER

Square Bar Cafe
09.2020 - 06.2021

CASHIER AND BARISTA

Bon Bon Tea House
05.2019 - 08.2019

SERVER

Poke Tiki
02.2017 - 04.2017

BARISTA

Boba My Tea
06.2013 - 07.2014

BACHELOR OF ARTS - GRAPHIC DESIGN

California State University, Northridge

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