Maritza Galindo
Midland,TX
Summary
Results-oriented shift leader with experience in supervising, inventory management and cash handling. Known for maintaining cleanliness standards and training new employees, driving both customer satisfaction and operational success. Committed to fostering a welcoming environment.
Overview
6
6
years of professional experience
Work History
Shift Leader Barista
Black Rifle Coffee
Midland, TX
11.2023 - Current
- Managed opening procedures to ensure smooth start of daily operations.
- Supervised team members during shift to maintain service quality and efficiency.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Maintained cleanliness and organization of the coffee shop environment regularly.
- Greeted guests with pleasant smile and superior customer service.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Ordered products from suppliers when inventory was low or out of stock.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Cashier
Stripes Convenience Store
Midland, TX
08.2022 - Current
- Accepted cash and credit card payments, issued receipts, and provided change.
- Assisted customers with product selections and store promotions.
- Managed inventory restocking and organized product displays regularly.
- Stocked shelves with merchandise when needed.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored store cleanliness to ensure a pleasant shopping environment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Cashier/Customer Service
Cottonwood General Store
Terlingua, TX
05.2020 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or debit.
- Managed inventory levels by restocking shelves and organizing displays.
- Monitored store cleanliness and ensured a welcoming environment for customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Coordinated inventory, stocking and ordering.
- Managed inventory purchasing, organization and tracking.
- Maintained accurate cash drawer and balanced at shift end.
Waitress/Barista
La Taqueria Milagro
Terlingua, TX
04.2019 - 05.2022
- Provided friendly and efficient table service to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area during busy shifts.
- Assisted in training new waitstaff on menu items and service standards.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Upsold daily specials and beverage options to enhance customer enjoyment.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
Education
High School Diploma -
Big Bend High School
Terlingua, TX05.2022
Skills
- Beverage preparation
- Team supervision
- Inventory management
- Cash handling
- Customer rapport
- Service quality assurance
- Employee training
- Cleanliness standards
- Team leadership
- Positive attitude
- Sales and upselling
- Role modeling
- Inventory counts
- Attention to detail
- Bilingual
- Time management
Timeline
Shift Leader Barista
Black Rifle Coffee
11.2023 - Current
Cashier
Stripes Convenience Store
08.2022 - Current
Cashier/Customer Service
Cottonwood General Store
05.2020 - 07.2022
Waitress/Barista
La Taqueria Milagro
04.2019 - 05.2022
High School Diploma -
Big Bend High School