Angel Thomas
Mauston,WI
Summary
Goal-driven Operations Supervisor with many years of progressive industry experience. Exceptional business acumen, administrative strengths, and program management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral health Facility Operations Coordinator
Pine Valley Services
Mauston, USA
06.2019 - 02.2025
- Performed routine inspections of facility systems and identified potential issues, proactively addressing them to prevent major breakdowns
- Developed and conducted training programs for staff on best practices in behavioral health interventions, enhancing their clinical skills and knowledge
- Monitored and evaluated the performance of staff members, providing regular feedback and coaching to ensure adherence to quality standards
- Maintained accurate documentation of all client interactions according to regulatory requirements and agency policies
- Participated in strategic planning activities to identify opportunities for program growth and expansion within the community
- Provided crisis intervention services as needed, ensuring immediate access to appropriate resources for individuals experiencing acute mental health crises
- Conducted regular audits of clinical records to ensure compliance with state regulations and accreditation standards
- Developed strong relationships with referral sources such as physicians, social workers, schools, and other community agencies to facilitate seamless transitions between levels of care for clients
- Supervised a team of XX behavioral health professionals, providing guidance and support in delivering high-quality patient care
- Managed inventory of spare parts and supplies, optimizing stock levels to minimize costs while ensuring availability when needed
- Implemented a system for tracking key performance indicators (KPIs) related to facility operations, allowing for better monitoring of progress towards goals
- Conducted regular inspections of fire protection systems (e.g., sprinklers), documenting findings accurately and reporting any issues to the appropriate personnel
- Supported facility security measures by monitoring access control systems, conducting periodic checks, and reporting any irregularities
- Assisted in maintaining cleanliness and organization within the facility premises, including common areas and storage spaces
- Supported compliance with regulatory requirements related to facility operations, such as building codes or environmental regulations
Education
Batchelor degree - Criminal Justice
Strayer university
07.2025
High school diploma -
William Cullen Bryant High School
12.2014
Skills
- Communication skills
- Leadership development
- Behavioral Health ADLs
- Organizational skills
- Case Management
- Operations Management
- Patient interaction
- Compliance management
- Time management
- Facility Management
- Medication Administration
- Problem-solving
Certification
- CDCP, Present, Certified Direct Care Professional (CDCP) upon completing the WisCaregiver Careers training program and passing the certification exam.
- HIPAA, 06/01/19 to Present, Obtained HIPAA certification in 2019 and completed annual training.
- CPR, 06/01/25 to 06/01/27, American Red Cross CPR Certification.
- CPI Certification, 05/01/23 to 05/01/25, CPI (Crisis Prevention Institute) certification designed to equip individuals with the skills and knowledge needed to prevent, de-escalate, and safely manage crisis situations.
Awards
President list, 07/01/25, Awarded for achieving a 4.0 GPA in first semester for Bachelor's degree in Criminal Justice at Strayer University.
Timeline
Behavioral health Facility Operations Coordinator
Pine Valley Services
06.2019 - 02.2025
Batchelor degree - Criminal Justice
Strayer university
High school diploma -
William Cullen Bryant High School