Maria Inez Villasenor
Goodyear,AZ
Summary
Operations leader with a background in behavioral health clinic management, HR support, and team development. Oversees daily site operations, staffing, payroll, audits, and client access while supporting safe, compliant care environments. Brings steady leadership, community partnership, and a focus on efficient service delivery.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Operations Manager - Behavioral Health
Clinica Sierra Vista Non-Profit
Delano, CA
08.2023 - 12.2025
- Managed daily behavioral health site operations, including safety, appointment scheduling, billing processes, productivity, and care environment.
- Interviewed candidates, selected new staff, and coordinated training for new and current employees.
- Supported front office staff, client satisfaction, and supportive care services.
- Monitored referrals from hospitals, schools, and Department of Corrections to enhance client access to services.
- Maintained communication with city departments and agencies, including community parks, police, fire department, and behavioral health hospitals.
- Handled budgeting, financial operations, and financial reporting.
- Monitored reimbursement, site operating expenses, and cost control.
- Completed quarterly HIPAA audits.
- Completed quarterly Medi-Cal audits.
- Oversaw and verified CLIA testing for substance use program.
- Monitored company vehicle mileage logs, yearly registration, and maintenance needs.
- Directed staff by assigning tasks and adjusting workloads.
- Managed clinic monthly safety compliance and yearly county audits.
- Maintained confidential files and disciplinary records for all staff.
- Led monthly staff meetings to recognize performance, build morale, and strengthen teamwork.
- Coordinated community outreach events to promote mental health awareness.
- Built relationships with community organizations such as food banks, shelters, and domestic violence safe homes.
- Assumed support staff roles during absences to ensure continuity of care. during illness, vacation, or leave of absence.
- Partnered with BH providers to meet productivity goals and resolve documentation concerns.
- Approved payroll, managed time-off requests, and used resources to support productivity.
- Managed employee productivity, coaching, performance improvement plans, and monthly goals.
- Ensured BH site and team compliance with quality improvement guidelines from county, state, and federal audit agencies, maintaining high care standards.
- Collected client feedback, conducted quarterly surveys, and addressed client complaints.
- Analyzed clinic performance reports and dashboards, identifying areas for improvement to boost overall BH clinic efficiency.
- Completed introductory and annual non-clinical employee reviews, competency forms, and performance feedback to support organizational and professional goals.
Human Resources Recruitment Partner
Tutoria Non-Profit
Brooklyn, New York
05.2022 - 11.2022
- • Facilitated recruitment by posting job openings and conducting first-round interviews to identify suitable candidates.
- • Evaluated candidate applications for alignment with role requirements and organizational fit.
- • Orchestrated interview schedules for candidates and hiring teams to streamline the hiring process.
- • Arranged pre-employment background checks and confirmed results for selected candidates.
- • Assisted with new hire onboarding and training schedule setup.
- • Used ADP, Microsoft Office, Teams, and Slack for daily HR tasks.
- • Managed an employee exit process from start to finish.
Human Resources Intern
GAO Tek Inc
NY, New York
12.2020 - 05.2021
- Supported candidate sourcing and outreach across job boards, social media channels, and direct contact efforts.
- Posted job openings on relevant platforms, reviewed incoming resumes, and helped coordinate interview schedules with senior HR staff.
- Provided timely candidate updates to the hiring team during recruitment process. and feedback throughout recruitment process.
- Assisted with new hire onboarding by preparing employment documents and supporting orientation sessions.
- Conducted market research to identify emerging trends and opportunities for growth. to identify emerging trends, opportunities, and areas for organizational growth.
- Connected with potential clients, business partners, and external contacts to explore collaboration opportunities.
General Manager
Verizon
Honolulu, Hawaii
04.2012 - 04.2017
- Took responsibility for store success, employee needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
- Supported business operations through budgeting, forecasting, sales analysis, and reporting.
- Developed and implemented strategies to drive traffic into stores and expand the customer base.
- Delivered ongoing sales training and support, enabling the team to meet sales, retention, quality, and service goals.
- Interviewed, trained, and coached staff on sales skills, product knowledge, promotions, and procedures to enhance team performance.
- Helped store employees meet or exceed monthly success measures and finish assigned training on time.
- Built and launched sales tools and initiatives.
- Maintained store performance through retail inventory compliance.
- Supported sales strategy development so products and services were presented well throughout the store.
- Resolved guest escalations by actively listening and providing effective solutions, and provided timely resolution.
- Communicated company objectives and priorities clearly to team members and provided timely follow-up.
- Stayed current on new sales promotions and made sure guests received complete solutions for current and future needs.
Education
Master of Science - Human Resources Training and Development
Amberton University
Dallas, TX11-2018
Bachelor of Science - Business Administration
Empire State University of New York
New York, NY05-2012
Skills
- Leadership, Bilingual, Communication skills, Time management, Problem Resolution, HR policies, Recruiting, Onboarding, Training programs, Behavioral HealthLeadership, Operations, Community Outreach, Customer Experience, Clinic management, Safety management, Compliance management
- Leadership
- Bilingual
- Communication skills
- Budgeting Oversight
1.4 LANGUAGES
Spanish
Languages
Spanish
Native/ Bilingual
Certification
- Registered Behavior Technician
Timeline
Operations Manager - Behavioral Health
Clinica Sierra Vista Non-Profit
08.2023 - 12.2025
Human Resources Recruitment Partner
Tutoria Non-Profit
05.2022 - 11.2022
Human Resources Intern
GAO Tek Inc
12.2020 - 05.2021
General Manager
Verizon
04.2012 - 04.2017
Master of Science - Human Resources Training and Development
Amberton University
Bachelor of Science - Business Administration
Empire State University of New York