

Operations leader, program and project manager, and business founder with 20+ years across multi-unit retail, hospitality, community services, entrepreneurship, and independent program development. Experienced leading teams of 50+, managing store closure and transition work, coordinating multi-store and hotel operations, building training and service systems, and taking products and programs from concept through implementation. Nearly a decade of nonprofit case coordination with Hand Up Project alongside paid roles. Known for stabilizing complex environments, developing people, improving processes, and creating practical systems that keep work moving under pressure. Career evolution: corporate operations → family-systems and early-intervention program work → human-centered product development (Anya's Simple Lux) → family-support program design (Valerie's Parcel). Treats behavior as information: observe first, identify the barrier, adapt the environment or tool, teach the skill, and measure the response.
Seasoned professional in executive management known for high productivity and efficient task completion. Skilled in strategic planning, financial oversight, and team leadership. Excel in communication, problem-solving, and adaptability to drive organizational success.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Operations leader, program and project manager, and business founder with 20+ years across multi-unit retail, hospitality, community services, entrepreneurship, and independent program development. Experienced leading teams of 35+, managing store closure and transition work, coordinating multi-store and hotel operations, building training and service systems, and taking products and programs from concept through implementation. Nearly a decade of nonprofit case coordination with Hand Up Project alongside paid roles. Known for stabilizing complex environments, developing people, improving processes, and creating practical systems that keep work moving under pressure. Career evolution: corporate operations → family-systems and early-intervention program work → human-centered product development (Anya's Simple Lux) → family-support program design (Valerie's Parcel). Treats behavior as information: observe first, identify the barrier, adapt the environment or tool, teach the skill, and measure the response.