Angel Todd
Sesser,IL
Summary
Dynamic manager with a proven track record at Rent One, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and strategic marketing initiatives. Skilled in budget control and staff training, fostering a high-performance culture that drives business growth and operational efficiency.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Manager
Rent One
10.2016 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Aarons Furniture Store
08.2011 - 02.2016
Education
Associate Degre - Early Childhood Care And Education
Rend Lake College
Ina, IL05.1995
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Business administration
- Marketing
- Budget control
Timeline
Manager
Rent One
10.2016 - 02.2025
Manager
Aarons Furniture Store
08.2011 - 02.2016
Associate Degre - Early Childhood Care And Education
Rend Lake College
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