Angel Trejo Olvera
Albuquerque,NM
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
5
5
years of professional experience
Work History
General Merchandiser
Target
Albuquerque, NM
09.2024 - Current
- Managed inventory levels to ensure product availability and optimize stock replenishment processes.
- Collaborated with team members to enhance merchandising displays and improve customer engagement strategies.
- Trained new staff on operational procedures, ensuring adherence to company standards and policies.
- Analyzed sales trends to inform product placement decisions, maximizing visibility and driving sales growth.
- Streamlined in-store processes by implementing best practices for layout efficiency and product organization.
- Led cross-functional teams in executing seasonal merchandising initiatives, resulting in cohesive brand presentation across departments.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
Front Desk Agent
Radisson Blu Mall Of America
Bloomington, MN
09.2022 - 09.2024
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed cash drawer responsibly throughout shift.
- Responded to inquiries and room requests made online, by phone and via email.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Maintained a professional demeanor while handling customer calls.
- Provided accurate information regarding company services, procedures, and policies.
- Answered incoming calls and directed them to the appropriate department or individual.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Transferred calls to other departments as needed.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Phone Operator
Radisson Blu Mall Of America
Bloomington, MN
09.2022 - 09.2024
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Greeted callers and identified their needs quickly and accurately.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Provided accurate information regarding company services, procedures, and policies.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Provided customer service support for customers with questions or technical issues.
- Called clients to leave voicemail reminders of appointment date and time.
- Updated customer accounts with new information from callers.
- Greeted visitors and assisted by answering general questions and directed to desired office.
Construction Worker
MSRConstruction
Farmington, MN
05.2021 - 08.2022
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
Kitchen Cook
McDonald's
Farmington, MN
08.2021 - 04.2022
- Followed health and safety standards when handling food items.
- Organized kitchen storage areas to maintain cleanliness and orderliness.
- Prepared salads, appetizers and cold dishes according to recipes.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Checked temperatures of ovens, grills, fryers and other cooking equipment.
- Adhered to sanitation regulations when cleaning kitchen surfaces, utensils and equipment.
- Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Ensured that all dishes were prepared quickly while still maintaining high quality standards.
Education
High School Diploma -
Apple Valley Senior High School
Apple Valley, MNHigh School Diploma -
Farmington High School
Farmington, MN05-2021
Skills
- Information Protection
- Guest Relations
- Transportation Information
- Room Assignments
- Front Office Support
- Guest Amenities
- Documentation
- Credit and Cash Payments
- Guest Services
- Problem-Solving Skills
- Customer Service
- Listening Skills
- Hospitality Services
- Fluent in [Spaish] and [English]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Merchandiser
Target
09.2024 - Current
Front Desk Agent
Radisson Blu Mall Of America
09.2022 - 09.2024
Phone Operator
Radisson Blu Mall Of America
09.2022 - 09.2024
Kitchen Cook
McDonald's
08.2021 - 04.2022
Construction Worker
MSRConstruction
05.2021 - 08.2022
High School Diploma -
Apple Valley Senior High School
High School Diploma -
Farmington High School