Angel Trevino
Von Ormy,TX
Summary
Dedicated Fulfillment Associate with a strong focus on teamwork and customer satisfaction. Proven ability to enhance warehouse efficiency and meet tight deadlines.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
San Antonio, TX
11.2021 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Followed safety protocols to minimize workplace accidents.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Utilized material handling equipment responsibly, reducing workplace accidents and maintaining an organized warehouse layout conducive to efficient operations.
- Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Executed compliance audits, maintaining adherence to safety regulations and company policies.
Sales Associate
The Home Depot
Pearland, TX
01.2017 - 01.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to ensure optimal store presentation and inventory management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional customer service, assisting with product selection and inquiries.
Education
GED -
GED Testing Service
Washington, D.C. 2003604.2026
Skills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Team leadership
- Customer service
- Friendly and courteous
- Excellent communication
- Basic math
- Safety compliance
Timeline
Fulfillment Associate
Amazon
11.2021 - Current
Sales Associate
The Home Depot
01.2017 - 01.2019
GED -
GED Testing Service