Angel Troutt
Spokane,WA
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
10
10
years of professional experience
Work History
Membership Services Representative
Planet Fitness
Spokane, WA
02.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Insurance Sales Agent
Combined Insurance Company Of America-Head Office
Spokane, WA
09.2023 - Current
- Researched and identified potential new markets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Designed presentations and marketing materials to promote insurance products.
Insurance Sales Agent
American Income Life Insurance Company
Spokane, WA
05.2021 - 02.2023
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Senior Sales Account Executive
Sinclair Broadcast Group
Bellevue, WA
05.2019 - 04.2021
- Increased monthly gross sales from $400 to $10000, exceeding goals for sales, revenue and profit margins by 199%.
- Prepared and delivered presentations to local Small-Medium sized businesses offering an opportunity to partner with Local news stations and emphasizing the effectiveness of Omnichannel Marketing
- Communicated well with a broad range of professionals to promote the value of transitioning to Digital Media platforms like FaceBook, Instagram, and popular apps targeting certain customers, using SEOs, Geofencing, and Mobile devices.
- Conferred with customers to understand needs and make targeted recommendations that would increase their ranking organically and increase their brand awareness using news stations' digital media platforms.
- Worked with sales teams to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Elite Sales Executive
American Express
Spokane, WA
12.2016 - 10.2018
- Ability to remain calm, diffuse situations, and work to resolve matters when a customer is not satisfied
- Remained current on industry trends to better understand customer needs, product effectiveness, and sales tactics.
- Fielded 50-70 incoming customer calls to deliver high-quality solutions.
- Leveraged deep knowledge and understanding of the banking industry to handle customer inquiries with increasing complexity.
- Prepared and demonstrated American Express banking credit card features and benefits to address the specific customer wants and needs.
- Used a consultative sales approach to understand and meet customer needs.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Bartender/Mixologist/Server
Royal Esquire, Inc
Seattle, WA
05.2019 - 03.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Improved and applied social media marketing strategies to increase patronage by 15%.
- Performed opening and closing duties, printed sales reports, set up for incoming shifts, prepared cash drawers, and took inventory.
- Handled 5-7 customers at a time, and business needs while avoiding unnecessary delays or errors.
- Reduced inventory losses by managing beverage inventory with Clover handheld
Sales Account Executive
Ironwood Financial
Pacific, MO
08.2015 - 09.2016
- Compile relevant bank statements and ticket sales for review by partnering bank officials, and team of underwriters via a secured company intranet sales tickets, and pinpoint the value of changing merchant processor
- Use Sales Rabbit (CRM) to accurately show monetary value, savings to be accrued, and build lease by the close
- Prospected and targeted C-level executives within given sales territory
- Did research on prospective customers to give a well planned out and professional demonstration of company products and services that are the most beneficial to the customer, financially and professionally
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Education
Bachelor of Arts - Public Relations
05.2001
Associate of Arts - Liberal Arts And General Studies
06.1998
Skills
- Flexible and Adaptable
- Policies and procedures
- Key Performance Indicators
- Staff Training and Development
- Sales Quota Management
- Verbal and Written Communication
- Relationship Building
- Consultative Selling Techniques
- Cold Calling
- Digital Sales
- Lead Identification and Generation
- Presentations and Public Speaking
- Client Base Retention
- Data Confidentiality
- Product and Service Management
- Goals and Performance
- Converting Leads
- Continuous Improvement
- Client Satisfaction
- Coaching and Mentoring
- Direct Sales
- Customer Needs Assessments
- Sales Process
- New Business Opportunities
- CRM Software
- Time Management
- Product Knowledge
Accomplishments
- Supervised team of 10-15 staff members.
- Achieved Leadership Spokane by completing an intensive 10 month training dedicated to personal and professional development in the Spokane community with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed construction of a 2500-square foot home and kept under $80000 budget.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Sales Agent - Combined Insurance Company Of America-Head Office
09.2023 - Current
Membership Services Representative - Planet Fitness
02.2023 - Current
Insurance Sales Agent - American Income Life Insurance Company
05.2021 - 02.2023
Senior Sales Account Executive - Sinclair Broadcast Group
05.2019 - 04.2021
Bartender/Mixologist/Server - Royal Esquire, Inc
05.2019 - 03.2021
Elite Sales Executive - American Express
12.2016 - 10.2018
Sales Account Executive - Ironwood Financial
08.2015 - 09.2016
Washington State University - Bachelor of Arts, Public Relations
Spokane Falls Community College - Associate of Arts, Liberal Arts And General Studies