Observant professional with successful background delivering heartfelt care to residents. Compassionate and service-oriented individual eager to assist clients by creating a foundation of healthy habits to increase independence and comfort.
Overview
29
29
years of professional experience
Work History
Membership Services Representative
Veterinary Information Network
Davis, CA
10.2006 - Current
Provide superior customer service to members through inbound and outbound phone calls and emails.
Maintain accurate records of member accounts, including payments, and renewals.
Process incoming applications for membership, and keep up-to-date databases of memberships.
Be flexible when new procedures and changes are implemented.
Personal Care Assistant
Honor Home Care
Sacramento, CA
06.2019 - 03.2020
Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Prepared meals according to dietary requirements and assisted in feeding when needed.
Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
Premier Phone Banker
Wells Fargo
Sacramento, CA
02.2000 - 10.2006
Provided excellent customer service to high value clients by responding to inquiries, resolving issues and educating customers on products and services.
Processed transactions accurately while ensuring compliance with internal policies and procedures.
Investigated complaints or concerns raised by customers and provided appropriate solutions.
Personal Care Attendant
Fountainwood Assisted Living
Orangevale, CA
01.1996 - 02.2000
Assisted clients with daily personal hygiene and grooming, such as bathing, dressing, and oral care.
Provided physical support to clients by transferring them in and out of wheelchairs or beds.
Observed and documented any changes in the client's condition, and notified the supervisor or manager if necessary.
Provided emotional support by listening attentively, reading, playing games, and talking with clients.
Education
CPR Certification Sacramento
Sacramento, CA
09-2024
Some College (No Degree) - General Studies
Los Rios Community College
Sacramento
High School Diploma -
Folsom High School
Folsom, CA
Skills
Communicate effectively
Teamwork
Maintain confidentiality
Time management abilities
Customer service excellence
Adaptable and patient
Self Motivated
Reliable
Affiliations
Daycare provider at Real Life Church assisting in Nursery for the last 3 years
Timeline
Personal Care Assistant
Honor Home Care
06.2019 - 03.2020
Membership Services Representative
Veterinary Information Network
10.2006 - Current
Premier Phone Banker
Wells Fargo
02.2000 - 10.2006
Personal Care Attendant
Fountainwood Assisted Living
01.1996 - 02.2000
CPR Certification Sacramento
Some College (No Degree) - General Studies
Los Rios Community College
High School Diploma -
Folsom High School
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