Angel Tula Morales
Phoenix,AZ
Summary
A bilingual Pharmacy technician excited to progress in their career at a fast-paced location. Possesses a genuine passion for delivering accurate patient care. Trained in both administrative work and customer service.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
Phoenix, AZ
07.2022 - Current
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Mixed pharmaceutical preparations according to written prescriptions.
- Verified prescriptions and drug labels, documents and packages.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Received payment from customers and processed credit card transactions when necessary.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Interpreted and processed medication orders under supervision of pharmacist.
Customer service representative
Modivcare
Phoenix, Az
07.2021 - 09.2021
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
- Followed communication procedures, guidelines and policies
- Reviewed or made changes to customer accounts
- Researched answers or solutions as needed
- Provided accurate, valid and complete information by using the proper methods/tools.
Ticket Scanner
Arizona State Fair
Phoenix, AZ
10.2019 - 11.2019
- Followed communication procedures, guidelines and policies.
Education
Associate of Science -
Arizona College
Glendale, AZSome College (No Degree) - Accounting and Business Management
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Receive written prescription or refill requests and verify that information is complete and accurate
- Carefully measured prescription, prepared and printed labels and fill 50-200 orders daily
- Mix pharmaceutical preparations, according to written prescriptions
- Establish or maintain patient profiles, including lists of medications taken by individual patients
- Prepare and process medical insurance claim forms and records
- Managed inventory for 800 behind & over the counter medications
- Served 200 customers daily by taking prescriptions, answering questions, billing insurance, and handling payments
- Maintain and merchandise home healthcare products or services
- Insurance Billing
- Insurance Verification
- Billing Support
- FDA Compliance
- Drug Inventory Management
- Workflow Optimization
- Aseptic Techniques
- Labeling Prescriptions
- Problem-Solving Skills
- Troubleshooting Malfunctioning Equipment
- Staff Development
- Point of Sale Systems Proficiency
- HIPAA
- FDA Drug Safety Guidelines
- Patient Education and Counseling
- Operations Support
- Team Collaboration
- Resolving Customer Issues
- Processing Payments
Other Training And Exposures
CPR Certification, 12/2020, Arizona College
Related Experience
- Modivcare, 4832 E McDowell Rd, Phoenix, AZ, 85008, Customer service representative, 07/2021, 09/2021, Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution., Followed communication procedures, guidelines and policies., Reviewed or made changes to customer accounts., Researched answers or solutions as needed., Provided accurate, valid and complete information by using the proper methods/tools.
- Arizona State Fair, 1826 W McDowell Rd, Phoenix, AZ, Ticket Scanner, 10/2019, 11/2019, Followed communication procedures, guidelines and policies.
- Walgreens Pharmacy (Extern site), 4315 w McDowell Rd, Phoenix, AZ, 85035, Pharmacy Technician, 07/05/2022, 08/01/2022
Languages
Spanish
Professional
Timeline
Pharmacy Technician
Walgreens Pharmacy
07.2022 - Current
Customer service representative
Modivcare
07.2021 - 09.2021
Ticket Scanner
Arizona State Fair
10.2019 - 11.2019
Associate of Science -
Arizona College
Some College (No Degree) - Accounting and Business Management
Maricopa Community Colleges - Phoenix College