Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angel Valdez

Las Vegas

Summary


Professional leader with strong background in retail management. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.

Overview

12
12
years of professional experience

Work History

General Store Manager

Johnon and Murphy (Genesco)
04.2019 - 06.2023
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.


Area Manager

Shoe Palace
02.2011 - 03.2019
  • Conducted regular performance evaluations on Store Managers to identify areas for improvement and develop action plans for growth.
  • Conducted monthly training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Implemented systems and procedures to increase sales.

Education

Associate of Applied Business -

CSN
Las Vegas, NV
06-2011

Skills

  • Customer relations
  • Training and mentoring
  • POS systems operations
  • Team building
  • Leadership development
  • Operations management
  • Staff management
  • Inventory control
  • Employee scheduling
  • Product merchandising
  • Budgeting and cost control

Languages

English
Full Professional
Spanish
Full Professional

Timeline

General Store Manager

Johnon and Murphy (Genesco)
04.2019 - 06.2023

Area Manager

Shoe Palace
02.2011 - 03.2019

Associate of Applied Business -

CSN

Similar Profiles

CREATE PROFILE
Angel Valdez