Angel Vazquez
Palmetto
Summary
With a proven track record at Conley Subaru, I excel in customer service and vehicle assessment, enhancing customer satisfaction by over 30%. My expertise includes advanced problem-solving and preventive maintenance, fostering trust and loyalty. Skilled in technology use and team collaboration, I consistently exceed sales targets through effective service recommendations.
Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong problem-solving abilities.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Service Advisor
Conley Subaru
03.2017 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Met customer call guidelines for service levels, handle time and productivity.
- Handle new and used car intake and service
Road Ranger
FDOT
06.2016 - 05.2017
- Contributed to the reduction of secondary crashes by promptly responding to incidents and managing traffic accordingly.
- Supported efficient highway system management with effective communication among team members and stakeholders.
- Enhanced driver awareness through public education initiatives on road safety practices.
- Utilized advanced technology tools for real-time monitoring of traffic patterns, enabling proactive incident response planning.
Service Technician
Walmart
01.2014 - 06.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
High School Diploma -
Palmetto High School
Palmetto, FLSkills
- Customer service
- Installation and repair
- Computer skills
- Valid Driver's license
- Safe driving
- Heavy lifting
- Preventive Maintenance
- Vehicle assessment
- Work with minimal supervision
- Troubleshooting skills
- Strong work ethic
- Problem and issue resolution
- Service estimates
- Power tool proficiency
- Price quoting
- Equipment troubleshooting
- Basic mechanics
- Client rapport
- Inventory management
- Team collaboration
- Tech-Savvy
- Plumbing-basic
- Hand tools
- Mechanical tools
Timeline
Service Advisor
Conley Subaru
03.2017 - Current
Road Ranger
FDOT
06.2016 - 05.2017
Service Technician
Walmart
01.2014 - 06.2016
High School Diploma -
Palmetto High School
Similar Profiles
Mark MooreMark Moore
Estimator at Conley Painting & Special Coatings, LLCEstimator at Conley Painting & Special Coatings, LLC
Daniel MartinDaniel Martin
Audio Engineer at Jude Barclay, Caleb Conley, Nu ToneAudio Engineer at Jude Barclay, Caleb Conley, Nu Tone
Ella KlosekElla Klosek
Photographer and Social Media Manager at Mike ConleyPhotographer and Social Media Manager at Mike Conley