Angel Vera
Hawthorne,CA
Summary
Proven expertise in enhancing customer satisfaction and maintaining high standards of cleanliness, demonstrated during tenure at Budget Car Rental and Home-a-glow. Skilled in chemical handling and client communication, consistently delivered quality results, surpassing expectations. Achieved significant improvements in vehicle and room cleanliness, showcasing a commitment to excellence and safety.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Detailer
Budget Car Rental
01.2023 - 08.2023
- Washed cars and trucks daily for auto dealership.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
Housekeeping and Laundry Attendant
Homeaglow
01.2022 - 01.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
No Degree - Veterinarian Assisting
California Healing Arts College
West Los Angeles, CA08.2024
Skills
- Customer Service
- Safety Procedures
- Client Communication
- Cleaning and sanitizing
- Animal Safety
- Chemical Handling
- Mopping and sweeping
- Laundry expertise
- Room Inspections
- Waste disposal
Certification
Fear Free Veterinary Certifification
Timeline
Detailer
Budget Car Rental
01.2023 - 08.2023
Housekeeping and Laundry Attendant
Homeaglow
01.2022 - 01.2023
No Degree - Veterinarian Assisting
California Healing Arts College