Angel Williams
Atlanta,NE
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Amazon
Atlanta, GA
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Troubleshoot customer issues and provide solutions.
- Develop customer service strategies to improve customer satisfaction
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
High School Diploma -
Terry Sanford High School
Fayetteville, NC06-2020
Skills
- Communication
- Adaptability
- Time management
- Problem solving
- Emotional intelligence
- Complaint resolution
- Customer consulting
- Researching
- Scheduling
- Product Knowledge
Timeline
Customer Service Representative
Amazon
09.2023 - Current
High School Diploma -
Terry Sanford High School