Overview
Work History
Education
Skills
Timeline
Generic

Angel Williams

Atlanta,NE

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Amazon
Atlanta, GA
09.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Troubleshoot customer issues and provide solutions.
  • Develop customer service strategies to improve customer satisfaction
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

High School Diploma -

Terry Sanford High School
Fayetteville, NC
06-2020

Skills

  • Communication
  • Adaptability
  • Time management
  • Problem solving
  • Emotional intelligence
  • Complaint resolution
  • Customer consulting
  • Researching
  • Scheduling
  • Product Knowledge

Timeline

Customer Service Representative

Amazon
09.2023 - Current

High School Diploma -

Terry Sanford High School
Angel Williams