Angel Williams
Hampstead,NC
Summary
Dynamic individual with hands-on experience in MS Excel proficiency levels, experience with productivity tools, and advanced knowledge and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
Wilmington, NC
2021 - Current
- Executed processing of rental agreements and payments with precision to uphold customer satisfaction.
- Managed resolution of customer complaints to uphold company reputation for exceptional service.
- Executed thorough vehicle inspections and maintained cleanliness standards prior to customer rentals.
- Led collaboration efforts with team members to enhance workflow efficiency and customer interaction protocols.
- Instructed customers on rental policies and procedures to enhance understanding and compliance.
- Delivered ongoing customer support by swiftly addressing needs and preferences.
- Cultivated in-depth product knowledge to deliver tailored recommendations aligned with customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Cashier
Walmart
Wilmington, NC
05.2015 - Current
- Redeemed coupons and cross-sold products
- Drove sales and add-on purchases by promoting specific item options to customers
- Learned roles of other departments to provide coverage and keep store operational
- Cross-trained in stocking shelves and customer service roles in order to provide skilled backup for team members
- Assisted customers to find appropriate products, answered product questions and provided product solutions
- Trained new team members in cash register operation, stock procedures and customer service
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise
- Counted product stock to maintain inventory records
- Received product orders, unloaded merchandise and arranged store stock into appealing displays
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
Education
Cyber Crime
Cape Fear Community College
Wilmington, NCHigh School -
Topsail High School
Hampstead, NC06.2013
Skills
- Issue resolution
- Reliable and dependable
- Proficient in MS Office
- Perfect attendance recording
- Strong communication skills
- Team leadership
- Detail-oriented
- MS Office proficient
- Excellent multi-tasker
- Data entry
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Microsoft PowerPoint
- Account updating
- Account management
- Service upselling
- Spreadsheets
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Customer Service Cashier
Walmart
05.2015 - Current
Customer Service Representative
Enterprise Holdings Inc., Rent-A-Car
2021 - Current
Cyber Crime
Cape Fear Community College
High School -
Topsail High School