Angel Wilson
Lilburn,GA
Summary
Proven leader and efficient problem-solver, I significantly enhanced team productivity at Starbucks by implementing strategic workflows and fostering a culture of open communication. Skilled in customer service and staff management, my approach combines meticulous attention to detail with a goal-oriented mindset, driving both team and customer satisfaction. A Motivated business professional bringing 2 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting the business.
Overview
5
5
years of professional experience
Work History
Supervisor
Starbucks
08.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Receptionist
Great Clips
04.2024 - 07.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Crew Member
Bruger King
04.2022 - 08.2023
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Receptionist
Air Service Heating & Cooling
08.2019 - 05.2023
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Master Cosmetology License - Cosmetology
The Elaine Sterling Institute
Atlanta, GA06-2024
High School Diploma -
Brookwood High School
Snellville, GA05-2024
Skills
- Customer service
- Decision-making
- Team building
- Training and mentoring
- Goal oriented
- Staff management
- Schedule development
- Problem-solving
- Time management
- Reliability
- Goal setting
- Teamwork
- Attention to detail
- Quality control
- Teamwork and collaboration
Languages
English
Full Professional
Timeline
Supervisor
Starbucks
08.2024 - Current
Receptionist
Great Clips
04.2024 - 07.2024
Crew Member
Bruger King
04.2022 - 08.2023
Receptionist
Air Service Heating & Cooling
08.2019 - 05.2023
Master Cosmetology License - Cosmetology
The Elaine Sterling Institute
High School Diploma -
Brookwood High School