Summary
Overview
Work History
Education
Skills
Timeline
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Angel Wilson

Jacksonville

Summary

Detail-oriented and dedicated professional with extensive experience in data entry, medical billing, and delivering customer solutions within the healthcare industry. Skilled in accurately processing medical claims, managing billing cycles, and providing timely, effective solutions to customer inquiries. Known for exceptional attention to detail, efficiency, and a proactive approach to problem-solving. Highly motivated to optimize billing processes, ensure compliance, and support seamless customer service experiences. Passionate about enhancing customer satisfaction while maintaining accuracy and contributing to team success in a fast-paced, remote work environment, partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Help Desk Support Specialist

OptumRx
12.2022 - 02.2025
  • Provided remote customer support by answering inquiries and resolving issues via phone, email, and chat, ensuring high levels of customer satisfaction.
  • Accurately handled data entry for insurance claims, verifying patient information, processing medical billing, and reconciling payments in a timely manner.
  • Consulted with insurance company representatives to troubleshoot billing discrepancies, clarify coverage details, and ensure accurate claim processing.
  • Collaborated with physicians and insurance representatives to resolve billing issues, ensuring compliance with industry standards and maintaining efficient workflow.
  • Addressed network and technical issues related to claims submissions and billing systems, providing troubleshooting support to ensure smooth operations.
  • Demonstrated strong customer empathy and communication skills to build trust, manage concerns, and foster customer loyalty in a remote work environment.
  • Effectively managed conflict and escalated complex issues when necessary, ensuring customer satisfaction and seamless service delivery.

Patient Account Specialist

TeleTech
08.2020 - 12.2022
  • Managed and filed patient records remotely, ensuring compliance with HIPAA regulations and maintaining accurate and up-to-date documentation.
  • Utilized strong administrative knowledge to explain procedures and services to patients, providing clear instructions and information.
  • Handled customer service inquiries via phone, email, and chat, offering prompt resolutions and maintaining a professional, courteous approach in a work-from-home environment.
  • Addressed client complaints and concerns by taking timely corrective actions, ensuring issues were resolved efficiently and escalating when necessary.
  • Processed medical billing and verified insurance information remotely, ensuring accurate claim submissions and payment reconciliation.
  • Built and maintained positive relationships with patients and staff, fostering a collaborative environment and ensuring exceptional service delivery across all communication channels.

Inbound Sales Representative

AT&T
12.2017 - 08.2020
  • Conducted fact-finding to identify customer needs and expectations, providing tailored product recommendations and solutions.
  • Resolved customer complaints ensuring satisfaction and fostering future transactions through effective solutions and follow-ups.
  • Actively listened to customers, addressing concerns in a timely manner and escalating major issues to the supervisor for further resolution.
  • Managed a high volume of customer inquiries daily via phone, email, and chat, maintaining a positive attitude and prioritizing customer satisfaction.
  • Followed company policies and procedures to consistently meet call-time and quality standards, ensuring efficient service delivery.
  • Responded to customer calls and emails to provide detailed information about products, services, and billing inquiries, resolving concerns quickly and accurately.

Stock Manager

Walmart
04.2015 - 12.2017
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

Education

High School Diploma -

Englewood High School
Daytona Beach, FL
06-2014

Skills

    Problem Solving

    Time Management

    Order Management Systems

    70 WPM

    HIPPA Compliance

    HCPCS Coding

Timeline

Help Desk Support Specialist

OptumRx
12.2022 - 02.2025

Patient Account Specialist

TeleTech
08.2020 - 12.2022

Inbound Sales Representative

AT&T
12.2017 - 08.2020

Stock Manager

Walmart
04.2015 - 12.2017

High School Diploma -

Englewood High School

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Angel Wilson