Angel Windham
Ragland,AL
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Admissions Full Time
Suncrest Hospice
Sacramento
03.2022 - 10.2023
- Engaged in community outreach initiatives to increase understanding of service offerings.
- Coordinated care for clients with complex needs by collaborating with other professionals.
- Evaluated patients' well-being and created a safe environment through regular in-home check-ups.
- Maintained adherence to state regulations governing intake assessment procedures.
- Organized and led regular interdisciplinary team meetings to evaluate cases and establish comprehensive treatment plans.
- Assisted supervisors in identifying opportunities to leverage additional resources or enhance existing ones.
- Maintained precise records of patients' information and documents.
Director of Patient Care Services- Full Time
Bristol Hospice
Roseville, CA
08.2021 - 03.2022
- Attended meetings regularly with management staff concerning operational issues related to Patient Care Services.
- Communicated effectively with patients, families regarding diagnosis, treatment options available.
- Facilitated communication among healthcare team members regarding changes in a patient's condition or plan of care.
- Analyzed data related to patient care services to identify areas for improvement.
- Coordinated recruitment activities including interviewing, selection, onboarding, orientation, and retention initiatives.
- Tracked outcomes and developed strategies to improve patient satisfaction scores.
Registered Nurse Clinical Supervisor - Full Time
Bristol Hospice
Roseville
10.2020 - 08.2021
- Assessing patient information to determine hospice/home care needs and eligibility
- Ensured appropriate assignment of hospice personnel to referral cases.
- Evaluated patients' medical records to assess their diagnosis, prognosis, medications regimen/procedures employed and overall clinical progress
- Assisted field staff in establishing immediate and long-term goals, setting priorities, and developing a comprehensive care plan.
Admissions Nurse - Full Time
Sojourn Hospice and Palliative Care
Sacramento
04.2017 - 10.2020
- Provided support to family members by providing answers to questions about treatment options or insurance coverage.
- Ensured compliance with all applicable laws, regulations and accreditation standards pertaining to admissions activities.
- Performed follow up calls or visits with discharged patients to ensure proper post-admission care instructions were followed.
- Explained available services to prospective patients and their families while maintaining confidentiality of information.
- Utilized problem solving skills when addressing complex issues that may arise during the admission process such as language barriers or cultural differences.
Education
Associate of Science - Nursing
Solano Community College of Nursing
Fairfield, CA05-2015
Skills
- Compliance Monitoring
- Medical Charting
- Patient Examination
- Documentation
- Care Coordination
- Case Management
- Wound Care
- Infection Control
- Personnel Management
- Interviewing techniques
- Professional Demeanor
- Organizational Skills
- Effective Communication
- Multitasking
- Time management abilities
- Direct Patient Care
Certification
- BLS certified
- Wound care certified
References
References available upon request.
Timeline
Director of Admissions Full Time
Suncrest Hospice
03.2022 - 10.2023
Director of Patient Care Services- Full Time
Bristol Hospice
08.2021 - 03.2022
Registered Nurse Clinical Supervisor - Full Time
Bristol Hospice
10.2020 - 08.2021
Admissions Nurse - Full Time
Sojourn Hospice and Palliative Care
04.2017 - 10.2020
Associate of Science - Nursing
Solano Community College of Nursing
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