Angel Yousfi
Crosby Street Hotel
New York,NY
3
Languages
1
Certification
8
years of professional experience
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Front Desk Associate
3 Years 6 Months- Company Overview: Firmdale Hotel - New York, NY
- Front Desk Associate, Concierge and reservation agent, ensuring guests have a smooth and a welcoming process
- Explained hotel amenities and provided room orientations to long-stay guests
- Answering Phone calls and make sure that the guest is satisfied and heard
- Provided concierge services by booking theater seats and restaurant reservations.
- Explained the use of the NYC transit and ensured that each guest had a memorable New York City experience
- Resolved guests’ issues and ensured that their stay felt like a second home.
- Assisted guests with their luggage, packages and booked transportation
- Checked out guests and asked them about their stay to ensure that they were satisfied and will become repeat guests
- Trained and mentored new personnel hired to fulfill their roles.
Public Advisor (Guest Service Agent, Concierge)
9 Months- Company Overview: An Ian Schrager Hotel - New York, NY
- Hotel's Front Desk Agent and Concierge, directing guests to iPad self-check-in, while ensuring they have a smooth and welcoming process
- Provided exceptional customer service, addressing the unique needs of each guest effectively and efficiently.
- Provided concierge services by booking theater seats and restaurant reservations
- Explained the use of the NYC transit and ensured that each guest had a memorable New York City experience
- Set up the guest lounge daily and offered beverages to our guests during complimentary Wine Hour
- Resolved guests’ issues and ensured that their stay felt like a second home
- Assisted guests with their luggage and packages and booked transportation
- Checked out guests and asked them about their stay to ensure that they were satisfied and will become repeat guests.
Guest Service Agent, Night Auditor
5 Months- Welcomed guests upon arrival and checked-in according to established standards and procedures
- Handled all keys, mail, telephone, messages, and other items for guests and groups as requested
- Took accurate reservations at the counter when the reservation department was closed
- Posted all charges without delay, updated the folios and handled guest complaints promptly
- Balanced credit cards, charges, cash, and projected a hospitable attitude at all times
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Demonstrated knowledge of guest room security, emergency, and fire procedures
- Perform end-of-day accounting tasks and overnight front desk duties.
- Audit, reconcile, and balance daily financial activities.
Font Desk Associate
1 Year 3 Months- Check-In and Check-Out, Register arriving guests, verify identification, assign rooms, issue key cards, and process final bills upon departure.
- Concierge Support by answer questions about hotel amenities, provide local directions, recommend nearby restaurants, and book transport or entertainment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved guest concerns promptly, maintaining service standards and positive satisfaction.
- Monitored booking details and arrival information to ensure accurate service delivery.
Education
Diploma - Hospitality Administration and Management
Bachelor of Science - Business Administration And Management
Skills
Opera PMS
Microsoft Office
Word
Excel
and PowerPoint
Customer service
communication
organization
and problem-solving
Ensure a positive experience for guests
A positive attitude
attention to detail
and reliability
Certification
- ServSafe Certification, 03/01/21, 03/01/26
- American Hotel & Lodging Association Certifications, 05/01/21, Managing Front Office Operations, Managing of food and beverage operations, Managing housekeeping operations, Hospitality Human Resources Management and Supervising, Managing sales and marketing operations
Languages
English
Full Professional
French
Native/ Bilingual
Arabic
Native/ Bilingual
Education and Training
other,other
Timeline
Front Desk Associate
Crosby Street Hotel
07.2021 - 01.2025Read More
Public Advisor (Guest Service Agent, Concierge)
Public Hotel
03.2019 - 12.2019Read More
Guest Service Agent, Night Auditor
Fairfield Inn and Suites Times Square by Marriott
10.2018 - 03.2019Read More
Font Desk Associate
The William Vale
07.2017 - 10.2018Read More
Chamber of Commerce
Bachelor of Science from Business Administration And Management
Read More
Institute of Culinary Education
Diploma from Hospitality Administration and Management
Read More