Angel Zamudio
Austin,TX
Summary
Dependable employee seeking opportunity to expand skills and contribute to company's success. Considered hardworking, ethical and detail oriented. Reliable candidate ready to take on challenges in a position using problem solving and task prioritization skills to help succeed.
Overview
3
3
years of professional experience
Work History
Concierge
Zadok Jewelers
Austin, TX
09.2025 - Current
- Welcomed and engaged customers, ensuring a positive first impression upon entry.
- Assisted in managing crowd flow during busy periods, enhancing overall guest experience.
- Provided information to guests regarding store layout
- Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
Night Auditor Supervisor
Hyatt Place Austin Arboretum
Austin, TX
07.2023 - Current
- Supervised night audit operations ensuring accuracy in financial reporting and guest transactions.
- Trained and mentored new staff on auditing procedures and hotel policies.
- Coordinated communication between departments to resolve guest inquiries promptly.
- Managed cash handling processes, safeguarding hotel assets during overnight shifts.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
- Assisted guests with check-in and check-out processes, ensuring a seamless experience during their stay at the hotel.
Front Desk Agent
Sheraton Austin Hotel at the Capitol
Austin, TX
08.2023 - 08.2025
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments, optimizing occupancy and guest satisfaction.
- Collaborated with other departments to facilitate smooth guest experiences during events and conferences.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Skills
- Sales Expertise
- Cash Handling
- Conference and Meeting Planning
- Training and Mentoring
- Lightspeed
- Opera
- Colleague Advantage
- GXP
- MGS
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Zadok Jewelers
09.2025 - Current
Front Desk Agent
Sheraton Austin Hotel at the Capitol
08.2023 - 08.2025
Night Auditor Supervisor
Hyatt Place Austin Arboretum
07.2023 - Current