Rocio Elena Mujica Serrano
Las Vegas
Summary
Professional medical assistant prepared for this role. Experience in patient care, clinical procedures, and administrative tasks sought after in healthcare settings. Strong focus on team collaboration and achieving results. Reliable, adaptable, with skills in patient communication, phlebotomy, and electronic health records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Concierge
Sterling Ridge Senior Living
12.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Associate/Third Key Manager
Mac Cosmetics
02.2020 - 06.2024
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Increased store sales by developing and implementing effective merchandising strategies.
- Actively participated in visual merchandising updates to maintain an appealing store appearance.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Maintained clear communication channels between staff members, facilitating seamless shift handovers and minimizing operational disruptions.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Training new hires in company policies and procedures.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Coordinated closely with other keyholder's to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
Third Key Manager
Lux Beauty
02.2019 - 02.2020
- Counted registers and cleaned and secured shop at end of shift.
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Evaluated employee performance and provided constructive feedback for continuous improvement.
- Coordinated closely with other keyholder's to ensure smooth transitions during shift changes while maintaining overall store productivity.
- Handled escalated customer issues, resolving problems quickly while maintaining professionalism.
- Increased store sales by developing and implementing effective merchandising strategies.
Education
Post-Degree Certificate - Medical Assistant
Las Vegas Medical Assistant School
Las Vegas, NV05-2025
Professional Makeup Artist -
Lmakeup Institu
Las Vegas, NV06-2018
High School Diploma -
Sierra Nevada Job Corps
Reno, NV08-2013
Skills
- Customer Engagement
- Retail Store Operations
- Resilient in New Environments
- Skill Enhancement
- Sales Expertise
- Analytical Problem-Solving Skills
- Professional Telephone Communication
- Strategic Decision-Making
- Customer Service Expertise
- Inventory Management
- Effective Verbal and Written Communication
- Inventory Optimization
- Client Interaction
- Point Of Sale Operations
Accomplishments
- Used basic Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty
- Welcoming patients and answering the phone.
- Overseeing patients’ medical records.
- Measuring vital signs, like blood pressure
- Drawing blood for testing.
- Administering injections or giving medications per physician’s instructions and as regulated by state law
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Design - Responsible for creative design for prominent projects.
- Supervised team of 8 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Updated and maintained company database to reflect current and accurate client records.
Certification
- CPR/AED Certification
- First Aid Certification
- Medication technician
- Professional makeup artistry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Reading
- Fashion and Style
- I have a passion for photography and editing photos
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy participating at my local gym for overall physical and mental well-being
- I participate in low-impact exercises to strengthen core muscles
- Passionate about makeup artistry, with a focus on beauty fashion and special affects makeup
Timeline
Concierge
Sterling Ridge Senior Living
12.2024 - Current
Associate/Third Key Manager
Mac Cosmetics
02.2020 - 06.2024
Third Key Manager
Lux Beauty
02.2019 - 02.2020
- CPR/AED Certification
- First Aid Certification
- Medication technician
- Professional makeup artistry
Post-Degree Certificate - Medical Assistant
Las Vegas Medical Assistant School
Professional Makeup Artist -
Lmakeup Institu
High School Diploma -
Sierra Nevada Job Corps
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