LENA TYUS
Chicago,IL
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
24
24
years of professional experience
Work History
Concierge
Building Services of America
Chicago, Illinois
04.2025 - Current
- Greeted residents and guests, providing exceptional customer service daily.
- Assisted residents with inquiries, offering information about building amenities and services.
- Managed incoming calls, efficiently routing inquiries and messages to appropriate staff or residents.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Coordinated maintenance requests, facilitating effective communication between residents and service staff.
- Monitored security systems, ensuring safety and compliance for all building occupants.
- Ensured secure handling and distribution of mail and packages, keeping items secure.
- Trained new staff on customer service policies and procedures, ensuring consistent delivery of high-quality service.
Home Health Aide
Accent Care Home Health
03.2003 - Current
- Assisted adults with intellectual and developmental disabilities in daily life tasks to promote independence and improve quality of life
- Supported adults in daily hygiene and grooming routines to enhance self-esteem and personal dignity
- Tracked and reported clients' progress through observations and conversations to inform care plans and ensure effective support
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Identified emergency situations to ensure timely response and implement appropriate procedures.
Security Officer
Allied Universal Security Services
Chicago, IL
07.2013 - 02.2025
- Monitored access to restricted areas to ensure safety and security. to prevent unauthorized entry.
- Monitored security systems, performed regular patrols, and responded to incidents.
- Documented observations and incidents in detailed reports, highlighting security concerns for follow-up.
- Inspected parking lot, verifying parking permits and taking action to ticket or tow unauthorized vehicles.
- Reported safety hazards for remediation response.
Education
High School Diploma -
Banner Institute
Chicago, IL06-2007
Skills
- customer service
- security monitoring
- Emergency response
- conflict resolution
- Customer engagement
- Relationship management
- Attention to detail
ADDITIONAL INFORMATION
Certifications: CPR and first aid certificate
Timeline
Concierge
Building Services of America
04.2025 - Current
Security Officer
Allied Universal Security Services
07.2013 - 02.2025
Home Health Aide
Accent Care Home Health
03.2003 - Current
High School Diploma -
Banner Institute