Angel Zhao
Summary
Bilingual professional skilled in managing operations across educational and customer service settings. Expertise in supervising teams, enhancing service quality, and executing effective classroom instruction. Proficient in managing customer relations, ensuring operational efficiency, and fostering a collaborative environment.
Overview
10
10
years of professional experience
Work History
Front Desk Lead
Kendo Sushi
Elmhurst, USA
09.2025 - 06.2026
- Supervised front desk operations and trained new cashiers on POS systems, procedures, and customer service.
- Managed customer orders, payments, reservations, and guest concerns while ensuring smooth restaurant operations.
- Supported team performance by providing guidance and maintaining high service standards.
Manager
Teazzi Teashop
Elmhurst, USA
07.2024 - 09.2025
- Managed daily tea shop operations, including staff supervision, scheduling, inventory, and customer service.
- Trained employees, maintained quality standards, and ensured efficient store workflow.
- Managed cash handling, sales goals, and customer relations while supporting business growth.
Substitute Teacher
P.S 163
Flushing, USA
11.2021 - 08.2023
- Delivered classroom instruction and managed daily classroom activities for students across multiple grade levels.
- Implemented lesson plans, maintained classroom discipline, and supported student learning in a safe and engaging environment.
Student Teacher
P.S. 31
Bayside, USA
01.2017 - 06.2017
- Supported classroom instruction for 5th grade students under the guidance of the classroom teacher.
- Assisted with lesson activities, student support, and classroom management.
Student Teacher
P.S. 154
Flushing, USA
01.2016 - 06.2016
- Assisted 1st grade students with academic tasks and daily learning activities to enhance understanding and engagement.
- Maintained positive and organized classroom environment to promote effective learning and student collaboration.
Education
Master of Science - Education TESOL
Queens College
Flushing, NY12-2021
Bachelor of Arts - Elementary and Early Childhood Education
Queens College
Flushing, NY12-2017
Bachelor of Arts - Psychology
Queens College
Flushing, NY12-2017
High School Diploma -
Forest Hills High School
Forest Hills, NY12-2019
Skills
- Reception management
- Guest relations
- Customer relations
- Problem solving
- Multilingual communication
- Organizational skills
- Microsoft Word and Excel
- Fluent in English and Mandarin
- Multilingual communication
- Team leadership
- Conflict resolution
- Effective communication
- Classroom management
Accomplishments
National Honor Society, 2013
Languages
- English
- Mandarin
- Fuzhouness
Activities And Volunteer Experience
- Hospital Internship – Gained exposure to different hospital departments through an Anatomy and Physiology course.
- Queens Hospital Volunteer – Assisted the Admitting Department.
- Chinese Club Member – Participated in club activities and events.
Timeline
Front Desk Lead
Kendo Sushi
09.2025 - 06.2026
Manager
Teazzi Teashop
07.2024 - 09.2025
Substitute Teacher
P.S 163
11.2021 - 08.2023
Student Teacher
P.S. 31
01.2017 - 06.2017
Student Teacher
P.S. 154
01.2016 - 06.2016
Master of Science - Education TESOL
Queens College
Bachelor of Arts - Elementary and Early Childhood Education
Queens College
Bachelor of Arts - Psychology
Queens College
High School Diploma -
Forest Hills High School