ANGELA ABBOTT
Summary
Positive and customer-focused individual with a genuine interest in helping others. Fully prepared to excel in a customer-focused environment. Able to swiftly grasp company products and services, providing precise and efficient customer support. Dedication to delivering exceptional service ensures customers receive timely and effective assistance.
Overview
33
33
years of professional experience
Work History
Owner
Earth Angel Consulting
01.2022 - Current
- Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Enhance company reputation by consistently delivering exceptional service quality to customers
- Expand client base through targeted networking initiatives, resulting in increased sales opportunities
- Provide elite customer service by resolving escalated problems and calmly responding to shifting priorities
Guidance Counselor
Career Development Solutions CA, AZ, NV and UT
01.2020 - 03.2022
- Counseled students regarding progress in their training and exams through mentoring and monitoring
- Owned and counseled at risk students and provide solutions to ensure student meets program deadlines and requirements
- Developed rapport and relationships with third funding sources
- Assisted completed students with job placement and resume development
- Managed caseloads efficiently while maintaining accurate records of all counseling sessions and interventions provided
- Evaluated student needs through assessments, identifying areas for growth and providing targeted interventions when necessary
- Coordinated with outside agencies to determine students receive appropriate services and resources.
Operations Manager
B.CANDY
06.2016 - 02.2019
- Organized special promotions, displays and events to generate more sales
- Worked with vendors and manufacturers to bring in effective marketing displays
- Planned and executed special events with BravoTV, Louis Vuitton and the local community
- Managed inventory levels and made key decisions about inventory control
- Analyzed sales figures and forecast future sales
- Identify current and future customer requirements by establishing rapport with potential and actual customers
- Oversaw employee and customer comments and concerns
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Fundraising Chair for Gala Event
SAGE HILL SCHOOL
08.2016 - 06.2017
- In consultation with the Advancement Office and the President of the school, conceptualized all aspects of the schools largest annual fundraiser in support of reaching the $500,000 goal for financial aid
- Managed all event logistics, including theme, venue, entertainment, menu selection, creation and execution of the marketing strategy, volunteer recruitment and oversight and auction item procurement
- Secured underwriting and sponsorships for events as appropriate
- Oversaw the Wine Committee and managed all aspects of the Wine Event, in support of the Spring Celebration
- Worked with school to plan the message and execution of the fund-a-need introduction video
Director of Sales & Customer Assistance
URBAN PIE
01.2016 - 01.2017
- Initiated and developed all sales/bookings for a mobile and full-service catering company, including weddings, private parties, office events and festivals
- Executed all insurance, applications, permits and tax forms for all events
- Managed calendar and payroll for all employees
- Established and maintain relationships with outside vendors for venues, rental items, additional food and beverages
- Created online and direct mail marketing campaigns to generate new business
PTO President
CANTON PUBLIC SCHOOLS
01.2008 - 01.2011
- Alongside school principal, changed the culture of the Parent-Teacher relationships by instituting new volunteer policies, procedures, and goals
- Managed all PTO events - created new fundraising opportunities, exceeded goals in fundraising, managed budget, led board meetings, met regularly with principal and Board of Education, coordinated volunteers for events, created partnerships with the community, advocated for students, nurtured potential incoming PTO board members and supported membership growth and retention
Consumer Promotion/Advertising Coordinator
US SATELLITE BROADCASTING
01.1996 - 01.1998
- Assisted marketing team that transitioned USSB to what would become DirecTV
- Developed and implemented national consumer promotions with HBO, Showtime & Sony
- Managed $20 million promotion budget - $40 million advertising budget
- Assisted with launch of national TV, print, radio and non-traditional brand advertising
- Managed company’s involvement at Sundance Film Festival, South by Southwest Film Festival, and Palm Springs International Film Festival
Marketing Assistant
LAND O’LAKES
01.1992 - 01.1996
- Assisted with development and execution of new product launches
- Managed advertising and promotion budget for new products
- Developed and managed national consumer and trade promotions
Education
MOS Certified -
Career Development Solutions
Anaheim, CAUniversity of St. Thomas -
University of St. Thomas
St. Paul, MN10.2023
High School Diploma -
Christian Life High School
Rockford, IL06-1985
Skills
- Microsoft Office Suite
- CRM software
- Client relations
- Data entry
- Relationship building
- Order processing
- Administrative support
- Productive at working remotely
Timeline
Owner
Earth Angel Consulting
01.2022 - Current
Guidance Counselor
Career Development Solutions CA, AZ, NV and UT
01.2020 - 03.2022
Fundraising Chair for Gala Event
SAGE HILL SCHOOL
08.2016 - 06.2017
Operations Manager
B.CANDY
06.2016 - 02.2019
Director of Sales & Customer Assistance
URBAN PIE
01.2016 - 01.2017
PTO President
CANTON PUBLIC SCHOOLS
01.2008 - 01.2011
Consumer Promotion/Advertising Coordinator
US SATELLITE BROADCASTING
01.1996 - 01.1998
Marketing Assistant
LAND O’LAKES
01.1992 - 01.1996
University of St. Thomas -
University of St. Thomas
MOS Certified -
Career Development Solutions
High School Diploma -
Christian Life High School
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