Angela Ableman
Salt Lake City
Summary
Dynamic professional skilled in enhancing guest experiences through exceptional service and effective team leadership. Proven ability in cost control and operations management, ready to drive impactful results in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bartender
The Huddle Bar and Grill
Salt Lake City, UT
09.2025 - Current
- Mixed and served beverages following standard recipes and customer preferences.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Provided excellent customer service, fostering a welcoming atmosphere for patrons.
- Assisted in inventory management, tracking stock levels and ordering supplies as needed.
- Trained new bartenders on operational procedures and service standards.
- Managed cash register operations, handling transactions accurately and professionally.
- Adapted quickly to high-pressure situations during peak business hours to maintain service quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Food and Beverage Manager
Kimpton Hotels & Restaurants
Salt Lake City, UT
03.2024 - 04.2025
- Managed daily food and beverage operations to ensure exceptional guest experiences.
- Developed and implemented staff training programs to enhance service quality.
- Collaborated with kitchen team to create seasonal menu offerings aligned with brand standards.
- Oversaw inventory management, reducing waste through efficient stock control practices.
- Analyzed guest feedback to identify areas for service improvement and implement solutions.
- Coordinated special events, ensuring seamless execution and high customer satisfaction rates.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Worked closely with marketing teams on promotional activities that generated increased foot traffic.
- Developed and executed successful marketing campaign, introducing themed dining events that significantly boosted patronage during off-peak hours.
- Organized and executed catering services for special events, expanding business scope and increasing revenue streams.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
Assistant Director of Banquets
Hilton Hotels Corporation
Salt Lake City, UT
05.2022 - 01.2024
- Developed and implemented operational policies to enhance guest satisfaction and streamline service delivery.
- Coordinated training programs for staff, fostering a culture of continuous improvement and excellence in service.
- Analyzed guest feedback to identify trends, informing strategic decisions to enhance overall guest experience.
- Managed scheduling and resource allocation, ensuring optimal staffing levels during peak seasons and events.
- Collaborated with department heads to optimize workflows, improving efficiency across hotel operations.
- Oversaw the execution of promotional events, aligning marketing strategies with operational capabilities for maximum impact.
- Initiated cost-saving measures through process improvements while maintaining high-quality service standards.
- Coordinated with HR to refine recruitment strategies, attracting top talent and reducing turnover.
- Facilitated cross-departmental collaboration to achieve strategic objectives, fostering culture of teamwork and innovation.
- Oversaw budget management, ensuring financial resources were allocated effectively to support strategic goals.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Banquet Manager
Embassy Suites
Hillsboro, OR
04.2018 - 01.2022
- Coordinated banquet logistics, ensuring seamless execution of events and guest satisfaction.
- Oversaw staff training and development, enhancing team performance and service quality.
- Managed inventory levels for supplies and equipment, optimizing resource allocation and cost control.
- Developed and implemented standard operating procedures to improve event efficiency and consistency.
- Led pre-event planning sessions, aligning team objectives with client expectations for successful outcomes.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Education
High School Diploma -
Meridian Academy High School
Meridian, IDSkills
- Food and beverage operations
- Team leader
- Purchasing
- Scheduling staff
- Recruitment and hiring
- Cost control
- Menu development
- Labor management
- Customer service
- Event coordination
- Training and onboarding
- Operations management
Accomplishments
Manager of the Quarter- 3rd Quarter 2023
Timeline
Bartender
The Huddle Bar and Grill
09.2025 - Current
Food and Beverage Manager
Kimpton Hotels & Restaurants
03.2024 - 04.2025
Assistant Director of Banquets
Hilton Hotels Corporation
05.2022 - 01.2024
Banquet Manager
Embassy Suites
04.2018 - 01.2022
High School Diploma -
Meridian Academy High School