Angela Acree
Eagleville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Customer Service Accouting
Franke Management
03.2023 - 06.2023
- Handled calls promptly and with courteous professionalism.
- Processed credit card payments called in by the customer
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Researched client requests to create best possible solutions for diverse needs.
- Updated customer accounts billing and ownership changes
- Collaborated with customers to resolve disputes
Cash Management Specialist
Franke Management
02.2014 - 03.2023
- Filed reports and posted daily batches in system.
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Generated monthly billing and posting reports
- Reconciled accounts receivable to general ledger.
- Processed vendor and supplier payments on weekly basis.
- Processed and reconciled refunds and deposit accounts and reported to accounting personnel on a monthlt basis
AR Analyst
Franke Foodservice Solutions
01.2000 - 02.2014
- Monitor accounts to identify outstanding debts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Find and contact clients to ask about their overdue payments.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
Customer Service Representative
Franke Foodservice Solutions
01.1999 - 01.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Lavergne High School
La Vergne, TN05.1991
Skills
- Staff Support
- Customer Satisfaction
- Inbound and Outbound Calling
- Customer Care
- Document and Records Management
- Bank Auditing
- Troubleshooting
- Daily Reports
- Issue Research
Timeline
Customer Service Accouting
Franke Management
03.2023 - 06.2023
Cash Management Specialist
Franke Management
02.2014 - 03.2023
AR Analyst
Franke Foodservice Solutions
01.2000 - 02.2014
Customer Service Representative
Franke Foodservice Solutions
01.1999 - 01.2000
High School Diploma -
Lavergne High School
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