Summary
Overview
Work History
Education
Skills
Timeline
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Angela Acree

Eagleville,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Customer Service Accouting

Franke Management
03.2023 - 06.2023
  • Handled calls promptly and with courteous professionalism.
  • Processed credit card payments called in by the customer
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Researched client requests to create best possible solutions for diverse needs.
  • Updated customer accounts billing and ownership changes
  • Collaborated with customers to resolve disputes



Cash Management Specialist

Franke Management
02.2014 - 03.2023
  • Filed reports and posted daily batches in system.
  • Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Audited and corrected billing and posting documents for accuracy.
  • Utilized various software programs to process customer payments.
  • Generated monthly billing and posting reports
  • Reconciled accounts receivable to general ledger.
  • Processed vendor and supplier payments on weekly basis.
  • Processed and reconciled refunds and deposit accounts and reported to accounting personnel on a monthlt basis

AR Analyst

Franke Foodservice Solutions
01.2000 - 02.2014
  • Monitor accounts to identify outstanding debts.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Find and contact clients to ask about their overdue payments.
  • Posted cash receipts to customer accounts to maintain current and accurate account balances.
  • Take actions to encourage timely debt payments.
  • Process payments and refunds.
  • Resolve billing and customer credit issues.

Customer Service Representative

Franke Foodservice Solutions
01.1999 - 01.2000
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Lavergne High School
La Vergne, TN
05.1991

Skills

  • Staff Support
  • Customer Satisfaction
  • Inbound and Outbound Calling
  • Customer Care
  • Document and Records Management
  • Bank Auditing
  • Troubleshooting
  • Daily Reports
  • Issue Research

Timeline

Customer Service Accouting

Franke Management
03.2023 - 06.2023

Cash Management Specialist

Franke Management
02.2014 - 03.2023

AR Analyst

Franke Foodservice Solutions
01.2000 - 02.2014

Customer Service Representative

Franke Foodservice Solutions
01.1999 - 01.2000

High School Diploma -

Lavergne High School

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Angela Acree