Angela Albright
Fairbanks,AK
Summary
As an organized and dependable candidate successful at managing multiple priorities with a positive attitude. To be a part of a hardworking team that provides excellent results in a customer service role. While looking forward to learning new skills to increase usefulness as a team member.
Overview
9
9
years of professional experience
Work History
Driver of Luxury SUV
Lyft
Michigan And Alaska
01.2017 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service
- Followed company guidelines and policies when interacting with passengers
- Built and maintained positive relationships with passengers by providing friendly and professional service
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread
- Assisted passengers with loading and unloading luggage for enhanced customer care
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel
- Responded to passenger concerns and complaints politely and professionally
- Adhered to all safety regulations and traffic laws while driving
Office Administrator
Nisma Therapy (Temporary Position)
Fairbanks, AK
09.2023 - 11.2023
- Daily tasks consisted of greeting customers, organizing and filing documents, printing and making copies of paperwork, and office cleaning.
- Personally organized speech pathologist's office, supplies and therapy room and results pleased pathologist.
Qunol Brand Ambassador
Dr Demo / MK Marketing
Fairbanks, AK
07.2019 - 07.2023
- Promoted, educated and handed out samples of Qunol CoQ10 / Turmeric to Costco members.
- Greeted customers warmly and pleasantly answered inquiries
- Maintained clean, organized and professional work environment
- Established and maintained positive relationships with customers
- Provided exceptional customer service to drive satisfaction
- Assisted customers with product selection based on individual needs and preferences
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty
Monitor II / Shift Supervisor
Geo Group Inc
02.2021 - 07.2021
- Coordinated administrative and operational security activities in residential re-entry facility in charge of three to four staff and up to fifty residents.
- Trained new employees/residents and delegated daily tasks and responsibilities.
- Assisted in maintaining ever changing van schedule.
- Used two-way radio throughout all shifts.
Property & Casualty Agent
Allstate Family Insurance Agency
12.2014 - 03.2016
- Marketed, quoted, presented, serviced, and signed up new clients for; Auto, Home, and Personal Umbrella Insurance in premier agency office.
- Managed over 50 customer calls per day.
- Represented agency in Metro Novi BNI Chapter.
- Generated quotes and proposals for clients to match individual needs
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Registered customer information on database to enable tracking history and maintain accurate records
- Negotiated contracts with clients to establish best coverage with lowest cost
Education
No Degree - Nursing
Lansing Community College
Lansing, MI09.1998
Registered in The State of Michigan. - CENA - Competency Evaluated Nurse Aide
Red Cross
South Lyon, MI03.1996
Diploma - Medical Office Assistant
South Lyon Adult Community Education
South Lyon, MI03.1992
Skills
- Creates records and accurate data entry
- Experienced in utilizing; Microsoft Office Programs, internet research, email and common office equipment
- Quick and eager to learn
- Professional phone and in-person etiquette
- Smiles continually in all conversations
- Ensures security of all information
- More than 18 years in customer service
- Customer-Oriented
- Inventory Control
- Business Development
- Schedule Management
- Commercial Driving Experience
Timeline
Office Administrator
Nisma Therapy (Temporary Position)
09.2023 - 11.2023
Monitor II / Shift Supervisor
Geo Group Inc
02.2021 - 07.2021
Qunol Brand Ambassador
Dr Demo / MK Marketing
07.2019 - 07.2023
Driver of Luxury SUV
Lyft
01.2017 - Current
Property & Casualty Agent
Allstate Family Insurance Agency
12.2014 - 03.2016
No Degree - Nursing
Lansing Community College
Registered in The State of Michigan. - CENA - Competency Evaluated Nurse Aide
Red Cross
Diploma - Medical Office Assistant
South Lyon Adult Community Education