Angela Alcala
Totowa,NJ
Summary
- Highly organized and detail-oriented with more than 10 years experience supplying thorough, organized administrative support.
- Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
- Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Billing Assistant
Elite Spine And Sports Care Of Totowa
Totowa, NJ
10.2019 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Answered incoming calls, scheduled appointments, collected payments.
- Verified insurance, authorizations, liaison between patient and doctors.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files
- Updated spreadsheets daily for accurate information.
- Managed office operations while scheduling appointments for department managers.
Receptionist
Garden State Eye And Vision LLC
03.2019 - 09.2019
- Carried out front office duties utilizing data entry skills in framework of medical database
- Coordinated front office duties, including customer service, patient scheduling and billing
- Received, recorded and addressed incoming and outgoing communication via telephone and email
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
Patient Care Coordinator
Care Finders Total Care
Morris Plains, NJ
11 2017 - 10.2019
- Monitored ongoing care and proactively corrected problems
- Worked with patients and families to develop future plans and discuss care actions.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
Receptionist
Emerald Healthcare Services
12.2014 - 04.2016
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Helped distribute employee notices and mail around the office.
- Screened all visitors and directed them to the correct employee or office.
- Helped employees with projects.
Secretary
Spellbound Entertainment
12.2011 - 12.2014
- Prepared company contracts for clients.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Assisted with event planning, including associated travel and logistical arrangements.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Receptionist
Stone Truss Systems
12.2007 - 12.2011
- Warmly greeted patients and visitors and made each feel welcome.
- Answered incoming calls, scheduled appointments, collected payments.
- Verified insurance, authorizations, liaison between patient and doctors.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files
- Updated spreadsheets daily for accurate information.
- Managed office operations while scheduling appointments for department managers.
Education
Criminal Justice -
Caldwell University
Caldwell, NJHigh School Diploma -
DePaul Catholic
Wayne2008
Skills
- Professional phone etiquette
- Articulate and well-spoken
- Accurate and detailed
- Appointment setting
- Works well under pressure
- Excellent communication skills
- Flexible
- Pleasant demeanor
- Employee training and development
- Customer service-oriented
Timeline
Billing Assistant
Elite Spine And Sports Care Of Totowa
10.2019 - Current
Receptionist
Garden State Eye And Vision LLC
03.2019 - 09.2019
Receptionist
Emerald Healthcare Services
12.2014 - 04.2016
Secretary
Spellbound Entertainment
12.2011 - 12.2014
Receptionist
Stone Truss Systems
12.2007 - 12.2011
High School Diploma -
DePaul Catholic
Patient Care Coordinator
Care Finders Total Care
11 2017 - 10.2019
Criminal Justice -
Caldwell University