Makenzie Faust
Monticello,IA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
10
10
years of professional experience
Work History
Patient Billing Representative
Grand River Medical Group
12.2020 - 12.2023
- Researches, resolves, and documents patient inbound and outbound calls involving a wide range of issues utilizing multiple information systems
- Investigates payment status and determines ultimate patient financial responsibility
- Collect outstanding balance, offer patient assistance with financial responsibility through various financial options.
- Maintains patient confidentiality and data integrity in accordance with HIPAA, and company policies and procedures.
Medical Administrative Assistant
Legacy Health
01.2017 - 12.2020
- Address current and prospective patient inquiries through phone, providing support in appointment scheduling, as well as guidance around Juno services and policies
- Address patient, partner, and insurance company inquiries through email, helping to troubleshoot issues around scheduling, payment, insurance, record release, and a number of other matters
- Review and manage the schedule for our provider team, ensuring that all necessary patient information is collected prior to an initial visit, that each patient's insurance plan is in network, and that appointments are booked with appropriate providers at appropriate times
Administrative Assistant
Oregon Health And Science University
09.2013 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Designed surveys, tracked responses, and generated date reports
Education
Diploma - Medical Coding
Northwest Iowa Community College
Sheldon, IA05.2020
Associate of Arts - Communications
Kirkwood Community College
Cedar Rapids, IA05.2013
Skills
- Strong Communication skills
- Teamwork
- Decision Making
- Problem solving
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Professional demeanor
- Attention to detail
- Time management
- Professional phone etiquette
- Critical Thinking
- Multitasking strengths
- Priority Management
- Conflict Resolution
- Multitasking Abilities
Timeline
Patient Billing Representative
Grand River Medical Group
12.2020 - 12.2023
Medical Administrative Assistant
Legacy Health
01.2017 - 12.2020
Administrative Assistant
Oregon Health And Science University
09.2013 - 01.2017
Diploma - Medical Coding
Northwest Iowa Community College
Associate of Arts - Communications
Kirkwood Community College
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