Asia Johnson
Hollywood,United States
Summary
Professional with solid background in patient billing and healthcare administration. Adept at managing billing processes, ensuring accuracy, and navigating complex insurance claims. Strong focus on collaboration, adaptability, and delivering results in dynamic environment. Known for reliability, effective communication, and problem-solving skills. Experienced with patient billing systems, including claim submission and payment processing. Utilizes efficient problem-solving techniques to address billing discrepancies and enhance patient satisfaction. Track record of effective communication with patients and insurance providers to ensure seamless billing processes.
Overview
16
16
years of professional experience
Work History
Patient Billing Representative
Foundever
04.2024 - Current
- Assisted clients in navigating their financial responsibilities by offering comprehensive explanations of insurance coverage and benefits.
- Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
- Collaborated with interdisciplinary teams to ensure accurate patient information for timely and precise billing processes.
- Strengthened internal controls within the department by regularly auditing records for accuracy and completeness.
- Increased practice revenue by identifying underpayments from insurance companies and pursuing appropriate adjustments.
Remote Customer Service Representative
Connexus Resource Group
04.2022 - 04.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
City Carrier Assistant
Usps
01.2022 - 04.2022
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
Non-Emergency Medical Transportation
Alternative Transport Services
03.2021 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Transit Driver
First Transit
04.2017 - 12.2019
- Improved passenger satisfaction by maintaining punctuality and adhering to transit schedules.
- Boosted on-time arrivals and departures through effective communication with dispatchers regarding schedule adherence or deviation.
- Demonstrated adaptability by quickly adjusting to route changes or schedule alterations, ensuring minimal disruption to passengers'' travel plans.
- Maximized fuel efficiency by monitoring vehicle performance indicators and implementing cost-saving driving techniques.
Healthcare Member Services
Humana
09.2016 - 04.2017
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Security Services
Security
01.2009 - 08.2016
- Developed a comprehensive security policy and procedures manual for the organization
- Implemented security protocols and monitored for compliance
- Coordinated with law enforcement and other security-related organizations
- Investigated and resolved security-related incidents
- Regularly attended industry conferences and training events to stay informed on emerging trends and best practices in protective security services.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
Education
Highschool - Cosmetology
Parkway Academy
Miramar, FL06.2005
Sheridan Technical College - Cosmetology
Sheridan Technical College
Hollywood, FL10.2023
Skills
- Detailed Oriented
- Problem Solving Skills
- Leadership Skills
- Organized
- Computer Skills
Timeline
Patient Billing Representative
Foundever
04.2024 - Current
Remote Customer Service Representative
Connexus Resource Group
04.2022 - 04.2023
City Carrier Assistant
Usps
01.2022 - 04.2022
Non-Emergency Medical Transportation
Alternative Transport Services
03.2021 - 11.2021
Transit Driver
First Transit
04.2017 - 12.2019
Healthcare Member Services
Humana
09.2016 - 04.2017
Security Services
Security
01.2009 - 08.2016
Highschool - Cosmetology
Parkway Academy
Sheridan Technical College - Cosmetology
Sheridan Technical College
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