Jessalyn Lemons
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Patient Billing Representative
Marshall Medical Centers
08.2022 - Current
- Improved patient billing accuracy by meticulously reviewing and analyzing insurance posting .
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Monitored outstanding balances and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Provided exceptional customer service to patients, addressing billing inquiries promptly and professionally.
- Managed sensitive patient data securely, adhering to HIPAA guidelines and maintaining strict confidentiality at all times.
- Supported patients'' understanding of their bills by clarifying complex medical terminology and explaining charges in a compassionate manner.
- Reduced outstanding accounts receivables through assertive follow-up on unpaid balances on aged trial balance report.
- Enhanced customer satisfaction with prompt resolution of billing disputes, addressing concerns professionally and empathetically.
- Collaborated with interdisciplinary teams to ensure accurate patient information for timely and precise billing processes.
Unit Secretary
Emergi-care Clinic
09.2021 - 07.2022
- Assists in supporting patients and medical staff by answering incoming calls, sending faxes, handling interoffice mail, and making copies
- Reviews patient paperwork and manages patient records, handles referrals, and setting up appointments for patients.
Patient Care Assistant
North River Village Assisted Living
08.2021 - 11.2021
- Assists individuals with activities of daily living such as preparing and delivering meals, executing hygiene and grooming habits, showering, and completing housework and other chores.
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
Caregiver
Mr And Mrs Allen Obryant
12.2019 - 08.2021
- Provide care for 2 toddlers daily
- Prepare and serve meals daily
- Responsible for transporting to and from doctor's appointments
- Cleaned and maintained the home throughout the week.
Server
Cj's Pizza
01.2019 - 11.2019
- Was responsible for seating people, serving food, making sure customers were taken care of, and cashing out customers
- Was responsible for making sure the restaurant was clean and kept
- In the event of being short staffed I worked back of house roles as dishwasher/cook.
Caregiver
Mr And Mrs Josh Wilkins
05.2017 - 08.2018
- Provided care for 2 children daily
- Prepared and served meals twice a day
- Responsible for transporting to and from extra-curricular activities
- Cleaned and maintained home throughout the week
- Assisted with homework and school projects.
Education
Associate of Arts Degree (AA) -
East Mississippi Community College
01.2021
Advanced High School Diploma -
Pickens County High School
01.2018
Skills
- Very organized with attention to detail
- Trustworthy
- Dependable
- Communication
- Organized
- HIPAA Compliance
- Medical Billing Knowledge
- Conflict Resolution
- Critical Thinking
- Attention to Detail
- Customer Service
- Interpersonal Skills
References
References available upon request.
Timeline
Patient Billing Representative
Marshall Medical Centers
08.2022 - Current
Unit Secretary
Emergi-care Clinic
09.2021 - 07.2022
Patient Care Assistant
North River Village Assisted Living
08.2021 - 11.2021
Caregiver
Mr And Mrs Allen Obryant
12.2019 - 08.2021
Server
Cj's Pizza
01.2019 - 11.2019
Caregiver
Mr And Mrs Josh Wilkins
05.2017 - 08.2018
Associate of Arts Degree (AA) -
East Mississippi Community College
Advanced High School Diploma -
Pickens County High School