Angela Alexander

• Conducted regular performance evaluations to assess team effectiveness and identify areas for improvement.
• Provided leadership, guidance and support to staff members.
• Oversaw child support officers, ensuring effective monitoring of work activities and resolution of work-related issues.

Managed a high volume of telephone inquiries to ensure customer satisfaction. Oversaw input and research of case information for TXCSES. Maintained comprehensive documentation of all actions taken in cases. Evaluated child support cases to identify appropriate actions and coordinated requests with field offices. Articulated child support program policies, procedures, and regulations to clients. Resolved conflicts with upset customers through effective de-escalation techniques. Supported team members by addressing inquiries and facilitating peer training sessions. Organized monthly team meetings and conducted thorough reviews of referrals.

Handled a high volume of telephone inquiries. Input and researched case information in TXCSES. Documented all actions taken in cases. Assessed child support cases to determine appropriate actions and sent requests to field offices. Explained child support program policies, procedures, and regulations to customers. De-escalated situations with upset customers.

Oversaw management of high volume telephone inquiries to enhance customer service experience. Conducted thorough input and research of case information in TXCSES to support case management efforts. Maintained detailed documentation of all actions taken in cases to uphold organizational standards. Evaluated child support cases to determine necessary actions and coordinated requests with field offices. Articulated child support program policies, procedures, and regulations to customers to promote transparency and compliance.

Assisted parents in regaining custody of children from foster care. Conducted monthly visits to foster placements to assess children's physical, emotional, and mental well-being. Documented observations on children's welfare and parents' progress towards reunification goals. Prepared court affidavits and provided testimony regarding family and children's status. Communicated with family members about the significance of maintaining child connections. Searched for potential adoptive families following termination of parental rights. Engaged with families in-state and out-of-state interested in adoption. Conducted background checks on prospective guardians. Supported families in completing adoption subsidy applications. Referred families to counseling services as necessary. Gained experience in client interviews.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Communicated effectively with parents regarding children's progress and behavioral concerns.
• Trained and mentored new staff on best practices for child care and program delivery.
• Implemented positive behavior management techniques, promoting respectful interactions among students.
• Managed daily after-school care operations, ensuring a safe and nurturing environment for all students.