Sayonara Heath
Buffalo,NY
Overview
10
10
years of professional experience
Work History
Program Supervisor
Altamont Veterans
19 Doat Ave
10.2023 - Current
- Assist the program director with the Oversee sight providing housing to 24 homeless veterans with mental health and substance abuse. I provide staff training and development programs, ensuring case managers were equipped with the skills needed to excel in their roles, keeping staff informed about updates, changes, or upcoming events related to the program. Evaluated program performance regularly, using data-driven insights to inform future decision-making processes. Demonstrated strong leadership skills under challenging circumstances, effectively managing team during periods of transition or high-stress environments. Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones. Managed program budgets and allocating funds appropriately to ensure the success of all initiatives. Provided ongoing direction and leadership for program operations.
Residential Counselor
Transitional Services Inc
30 Cooper Ave
10.2023 - Current
- Provided supervision for residents with mental and substance abuse concerns. De-escalation techniques and maintaining a calm environment while maintaining safe and supportive residential environments for at-risk individuals. Promote independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting. Monitored and documented client progress toward meeting goals and objectives. Developed strong rapport with residents through empathetic listening and compassionate communication strategies. Managing crisis situations effectively, ensuring the safety of all residents while adhering to established protocols. Coordinating recreational activities for residents, fostering social interaction and positive group dynamics.
Program Manager
OLV Human Services
188 Martin Rd
06.2015 - 01.2023
- Managed and supervised 3 sites totalling 34 residents with a mixture of behavioral and intellectual disabilities. I overseen daily program operations, complying with policies and regulations. Established strong relationships with involved family members, advocates and ensuring support for program initiatives. Ensured staffing schedules in providing coverage 24 hrs 7 days a week along with being on call. Approving monthly summaries billing and reviewing plans. Developing strategic plans, proper trainings and workshops and conducted one-on-one training to educate team members. Coached team members on professional development opportunities, contributing to improved overall performance. Coached team members on productivity strategies to accomplish challenging goals. Following policies and procedures for progressive disciplinary.
Direct Support Professional
Baker Victory Services
Buffalo, NY
04.2014 - 06.2015
- Providing coverage for residents in an IRA. Administered medication as directed by physician. Maintained clean, safe, and well-organized environment. Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team. Assisted clients with daily living. Providing recreational outings. Conducting firedrills, Therapy and Quik mar
Education
Seneca Vhs
Buffalo, NYSkills
- Staff Training
- Staff Development
- Document Management
- Operational leadership
- Strategic Planning
- Reporting Requirements
- Training facilitation
- Program Management
- Staff Evaluation
- Hiring and recruitment knowledge
- Team Oversight
- Expense Tracking
- Training Coordination
- Scheduling proficiency
- Onsite tours
- Interviewing skills
- Certified in CPR/AED
- Service planning
- Written and verbal communication
- Staff Oversight
- Client meetings
- CPR/AED
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Time management abilities
- Adaptability
- Professional Demeanor
Timeline
Program Supervisor
Altamont Veterans
10.2023 - Current
Residential Counselor
Transitional Services Inc
10.2023 - Current
Program Manager
OLV Human Services
06.2015 - 01.2023
Direct Support Professional
Baker Victory Services
04.2014 - 06.2015
Seneca Vhs