ANGELA ALICEA
Advocate Illinois Masonic Medical Center
Chicago,IL
24
years of professional experience
Dedicated Clinical Support Specialist with a proven track record in improving workflow efficiency and fostering collaboration. Recognized for strong attention to detail and effective communication skills, ensuring seamless training and support for new staff.
Work History
Clinical Support Specialist
23 Years 10 Months- Provided training and support for new support staff on protocols and systems.
- Streamlined patient intake processes, improving workflow efficiency in the department.
- Performed routine office tasks necessary for office operation and presentation.
- Frequently sought out for input and partnership, demonstrating strong teamwork and influence.
- Leads and oversees change initiatives, ensuring effective implementation and ongoing monitoring of team improvements.
- Delivered high-quality clinical support services by adhering strictly to guidelines, policies, and procedures set forth by the organization
- Maintains strict adherence to HIPAA regulations, ensuring patient confidentiality and compliance in all administrative and clinical support activities.
Grocery Shopper
1 Year 7 Months- Executed efficient grocery shopping strategies to ensure customer satisfaction and timely delivery.
- Selected high-quality products based on customer preferences and dietary needs.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
Seasonal People Resource Center Associate
3 Months- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline office workflows and improve overall efficiency.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
- Scheduled appointments for clients, ensuring optimal use of resources and time management within the center.
Education
High School Diploma
Skills
Teamwork
Effective communication
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Languages
Spanish
Native or Bilingual
Timeline
Grocery Shopper
Wholefoods
09.2022 - 04.2024Read More
Seasonal People Resource Center Associate
H&r Block
01.2017 - 04.2017Read More
Clinical Support Specialist
Advocate Illinois Masonic Medical Center
08.2002 - CurrentRead More
Prosser Vocational Career Academy
High School Diploma
Read More