Maraely Gonzalez
Bakersfield,CA
Summary
Experienced Pharmacy technician with a track record of enhancing patient safety and streamlining pharmacy operations at walgreens. Excelled in the company's drug interaction software and worked great with other technicians to minimize potential drug abuse by verifying prescriptions. Compassionate healthcare support professional known for high productivity and efficient task completion. Skilled in patient care coordination, medical terminology comprehension, and health record management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Insight Global
Bakersfield, CA
08.2024 - 02.2025
- Maintain strict confidentiality of all patient records in accordance with HIPAA regulations.
- Handled inbound/outbound calls from patients, providers, and pharmacies professionally.
- Identifying potential medication and health-related issues and escalating them to the pharmacists.
- Accurate record-keeping within Arine's software platform.
- Following up with patients for prescription-related issues and assisting with scheduling customer prescription refills.
Pharmacy Technician
Walgreens
Lakewood, CA
03.2014 - 12.2023
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved account issues and prescription problems via phone call, at the drive-through, and at the counter.
- Controlled and monitored storage access to secured drug supplies.
- Entered orders in the computer system for refills.
- Tasked with filling prescriptions, billing insurance companies, and assisting customers with prescription questions.
- Minimized potential drug abuse by verifying prescriptions against customer records and with their primary doctor.
- Collaborated with healthcare providers to clarify prescription orders, and ensure patient safety.
Medical Assistant
Angkor Medical Center
Long Beach, CA
05.2009 - 03.2012
- Administered injections and vaccines as directed by the doctor.
- Assisted with performing EKG work, along with occasional phlebotomy.
- Answered phones, scheduled appointments, and managed patient flow while keeping an exceptional level of customer service.
- Provided compassionate support and reassurance to patients during procedures.
Education
High School Diploma -
Cabrillo High School
Long Beach, WA06-2006
General Studies, Nursing
Porterville College
Porterville, CASkills
- Healthcare compliance
- Diagnostic testing
- HIPAA
- Patient confidentiality
- Quality improvement
- Clinical assessment
- Drug Interaction Software
- Teamwork
- Monitoring pharmacy security
- Customer service
- Patient Record Maintenance
Certification
- Certified Pharmacy Technician
- Certified Medical Assistant
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Clinical Support Specialist
Insight Global
08.2024 - 02.2025
Pharmacy Technician
Walgreens
03.2014 - 12.2023
Medical Assistant
Angkor Medical Center
05.2009 - 03.2012
- Certified Pharmacy Technician
- Certified Medical Assistant
High School Diploma -
Cabrillo High School
General Studies, Nursing
Porterville College
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