Rebecca S. Byrd
Anderson,IN
Summary
Communication assistance for the unit, liaison to physicians, nursing and other departments. Answering phone calls and directing callers to the proper people. Scheduling appointments, assisting families, patients and fulfill needs they may have. Kept statistics for director on admitting numbers and length of stay for patients. Found primary care physicians and insurance for patients without those benefits.
Experienced with providing clinical support to healthcare teams and patients. Utilizes strong communication skills to facilitate seamless interactions and care coordination. Track record of effective problem-solving and maintaining detailed medical records.
Clinical support professional with significant experience in providing high-quality assistance in patient care. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in patient communication, medical documentation, and coordinating with healthcare providers. Valued for organizational skills, problem-solving abilities, and commitment to delivering exceptional support.
Knowledgeable [Desired Position] bringing valuable experience in clinical support to ensure efficient operations. Demonstrated success in assisting healthcare professionals with patient care and administrative tasks. Proven track record of utilizing effective communication and organizational skills.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Community Health Network
07.1994 - 03.2023
- Answered Phones and directed calls to whom they needed to speak. Entering physician's orders, assisting physicians, nurses and other staff as needed. Made decisions on ordering supplies for the unit. Relieved staff for breaks and lunches on the cardiac monitors. Created forms for the units, Kept statistical data for the director.
- Trained new employees to use the telemetry unit and perform essential functions of the unit. Taught what changes to look for on monitors and how to measure and diagnose problems.
- Certified Pharmacy Technician (CPhT) entered orders, mixed IVs, hyperalimentation and compounded medications as well as, compounded chemotherapy for patients.
Mortgage Loan Processor, Originator/ Installment Loan Assistant, Student Loan Processor
Citizens Banking Company/Society Bank/Key Bank
02.1992 - 09.1994
- Started in temporary position organizing files and answering phones. Tracked instalment loans, student loans and mortgage loans. Tracked CRA data and reported to the Federal Reserve, watched trends in lending rates. Processed loans and tracked recorded data needed from borrower. Ran credit reports for each loan.
Business Owner
01.1989 - 06.1992
- Prepared taxes and provided accounting needs. Prepared payroll and kept records for clients. Processed payroll on a weekly and Biweekly basis.
Union Federal Savings Bank
01.1989 - 01.1992
- Led Data Processing Department and monitored mortgage pools. Processed 42 branches and 6 billion dollars daily. Utilized excellent staff to get the job done. Monitored and reported Reg CC rules and occasionally had meetings with the Federal Reserve Bank.
Pendleton Banking Company
01.1984 - 01.1992
- Processed accounts for several banks and instalment Loan companies, backed up files and MICR encoding of checks and credit documents.
Retail
01.1976 - 01.1981
- Included K-Mart, Target, Tradeway and Walmart.
Education
One Year - Health Information Management
Vincennes University
Vincennes, IN05.2008
Associate’s Degree - Computer Programming
Indiana Vocational Technical College
11.1982
Ball State University - Psychology Counseling
Ball State University
Muncie, IN01.1981
Skills
- Medical Records
- Customer service
- HIPAA
- Medical Terminology
- Virtualization
- Microsoft Office
- Microsoft Outlook
- Anatomy Knowledge
- CPT Coding
- Hospital experience
- EMR Systems
- General ledger reconciliation
- Epic
- Information management
- Accounting software
- Patient care
- Payroll
- Physiology Knowledge
- ICU experience
- Research
- Medical Scheduling
- Microsoft Word
- Quicken/QuickBooks
- Loan Origination
- Medical Billing
- Medical Secretary
- Tax experience
- Pharmacy Technician Experience
- Insurance Verification
- Transcription
- ICD-9
- ICD-10
- Patient confidentiality
- Clinical documentation
- Clinical assessment
- Quality improvement
- Healthcare compliance
Certification
- AED Certification, 2014-08-01, Recertification annually
- CPR Certification, 1994-07-01, 2023-08-31, Recertification yearly
- Pharmacy Technician Certification, 1996-07-01, 2015-07-31
Timeline
Clinical Support Specialist
Community Health Network
07.1994 - 03.2023
Mortgage Loan Processor, Originator/ Installment Loan Assistant, Student Loan Processor
Citizens Banking Company/Society Bank/Key Bank
02.1992 - 09.1994
Business Owner
01.1989 - 06.1992
Union Federal Savings Bank
01.1989 - 01.1992
Pendleton Banking Company
01.1984 - 01.1992
Retail
01.1976 - 01.1981
Associate’s Degree - Computer Programming
Indiana Vocational Technical College
Ball State University - Psychology Counseling
Ball State University
One Year - Health Information Management
Vincennes University
Professional Summary - Ability Summary
Communication assistance for the unit, liaison to physicians, nursing and other departments. Answering phone calls and directing callers to the proper people. Scheduling appointments, assisting families, patients and fulfill needs they may have. Kept statistics for director on admitting numbers and length of stay for patients. Found primary care physicians and insurance for patients without those benefits. Authorized to work in the US for any employer.
Personal Information
Work Permit: Authorized to work in the US for any employer