Angela Alonso
South Elgin,IL
Summary
Hardworking employee with customer service. Multitasking and time management abilitie. Devoted to giving every customer a positive and memorable experience. Always willing to learn new things and challenge myself.
Overview
7
7
years of professional experience
Work History
Cashier/Customer Service Representative
Little Caesars Pizza
2018.06 - 2020.01
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Cashiered
- Understood and followed oral and written directions
- Responsible for closing and opening the store
- Counted store inventory
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and service
- Kept record sales
- Managed the crew
Fulfillment Associate
Amazon
2020.01 - 2021.08
- Operated handheld scanners to track merchandise throughout fulfillment
- COvid temperature screener
- Accepted, processed and quickly filled orders
- Problem solved on computer
- Located merchandise from shelves and storage areas to fill orders
- Shipping & Received packages
- Unloaded package from trailer
- Used pallet jacks
Receptionist & Staff
State Farm
2021.09 - 2022.02
- Responded to customer inquiries and problems to promote great service
- Customer services, Answered phone calls
- Explained different options to prospective clients, encouraging sale of Insurance policies that best fit needs
- Assist customers with making payments
- Analyzed customer service needs and provided best options, Upselling products and services
- Assist customers with any questions they had
Warehouse Associate
Custom Aluminum Products
2022.01 - 2022.08
- Measured and marked cutting and bending lines according to instructions
- Counted Material
- Performed grinding and finishing tasks on fabricated structures needs for fabricating projects
- Prepared material for shipping
- Calculated cost, labor and material needs for fabricating projects
Receptionist/Front Desk
Greater Family Health Center
2022.08 - 2024.01
- Greet patients, answered general questions and directed to appropiate locations
- Scheduled appointments and maintained updated appointment calendars
- Reminder calls for their appointment
- Verified Insurance
- Protected patients rights by maintaining confidentiality of personal and financial information
- Check-In/Check-out patients collect correct personal information
- Collected any office visit payments/co-pays
Receptionist/Front Desk Team Lead
Tower Hill Healthcare Center
2024.01 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Elgin High School
Elgin, IL05.2020
Skills
Planning & Organizing, Good work ethic, Team Management, Fluent Spanish, Customer Service, Bilingual, Communication Skills, Experience with Microsoft Excel
Timeline
Receptionist/Front Desk Team Lead
Tower Hill Healthcare Center
2024.01 - Current
Receptionist/Front Desk
Greater Family Health Center
2022.08 - 2024.01
Warehouse Associate
Custom Aluminum Products
2022.01 - 2022.08
Receptionist & Staff
State Farm
2021.09 - 2022.02
Fulfillment Associate
Amazon
2020.01 - 2021.08
Cashier/Customer Service Representative
Little Caesars Pizza
2018.06 - 2020.01
High School Diploma -
Elgin High School