Angela Altieri
Omaha,NE
Summary
I hope this note finds you well!
Before I came to be at First Watch I was a stay at home mom for 9 years, to an autistic daughter and a new born. When it was time, I applied to be a dishwasher, then was promoted to prep cook, to line cook to kitchen manager then to operations manager. I have made many friends at this job and work from 6am to 4pm 5 days a week.
Overview
3
3
years of professional experience
Work History
Operations Manager
First Watch
Aksarben , NE
03.2021 - 05.2024
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Collaborated with team leaders on quality audits.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Generated performance and labor strategies to compete in new and existing markets.
- Integrated technology to increase efficiency and real-time accountability of operational tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
GED -
Vista High School
Vista, CA05-2006
Skills
- Safety Compliance
- Workflow Optimization
- Employee Relations And Conflict Resolution
- Policy And Procedure Adherence
- Systems Implementation
- Problem-Solving
- Troubleshooting Issues
- Maintaining Inventory
- Shift Scheduling
- Quality Assurance And Control
- Employee Motivation
- Team Building/Leadership
- Training And Coaching
- Inventory Coordination
- Inventory Maintenance
- Inventory Tracking
- Inventory Counting
- Employee Safety
- Health And Safety Compliance
- Cost Reduction & Containment
Timeline
Operations Manager
First Watch
03.2021 - 05.2024
GED -
Vista High School